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53%
Reduced No-Show Rate
92%
Reduced Post-Op Calls
82%
Readmission Reduction
78%
Enrollment Response Rate
IMPROVING PATIENT-REPORTED OUTCOME MEASURES WITH DIALOG HEALTH TEXT MESSAGING
To strengthen their ability to collect, analyze, and then act on PROMs, healthcare providers natiowide are turning to two-way messaging
95%
PATIENT REACH RATE
21 Minute
MEDIAN RESPONSE TIME
35%
PATIENT RESPONSE RATE
THE CHALLENGE
Healthcare organizations often struggle with PROMs. Many face difficulties due to a combination of ineffective communication tools; low patient engagement with a PROM questionnaire that leads to a low response rate; and feedback unrelated to the intended focus of the outreach. Without the means to engage patients using the communication technology they prefer, execute personalized outreach strategies, and efficiently review and act upon responses, engaging patients in PROMs will remain a persistent challenge.
THE SOLUTION
By partnering with Dialog Health, organizations are improving their PROM survey response rates and the value of the information patients are providing via the questionnaires. By implementing best practices for text questionnaires and two-way texting, these organizations are gathering actionable insights, delivering more personalized patient support, enhancing care coordination, and driving better engagement and health outcomes.
A campaign from a pregnancy care center included a series of 11 post-discharge messages to new mothers, covering topics including whether patients were experiencing infection symptoms, requesting that patients rate their pain level, and asking patients whether they had concerns about feeding their infant.
THE RESULTS
Texts consistently reached more than 95% of all patients, with the campaign achieving a 35% response rate and 21-minute median response time across all messages. The pregnancy care center assisted new mothers with a range of issues, answering questions and sharing information that further supported a successful postpartum recovery and newborn health.
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