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53%
Reduced No-Show Rate
92%
Reduced Post-Op Calls
82%
Readmission Reduction
78%
Enrollment Response Rate
An Endocopy Center
INCREASED SURVEY ENGAGEMENT AND GOOGLE RATINGS THROUGH TWO-WAY TEXT MESSAGING
Recognizing the importance of a strong online presence, an Endoscopy Center partnered with Dialog Health to boost their Google reviews.
200%
INCREASE IN GOOGLE REVIEWS IN 6 MONTHS
★★★★⯨
4.5 STAR GOOGLE REVIEW
:)
PATIENT SATISFACTION
THE CHALLENGE
The Endoscopy Center faced challenges in elevating patient satisfaction and effectively addressing feedback from dissatisfied patients. To tackle these issues, they partnered with Dialog Health to enhance their patient care strategies. The primary goals were to gather valuable patient feedback, make informed decisions, assist dissatisfied patients, and ultimately improve their Google ratings. This partnership aimed to drive positive outcomes by reaching patients more effectively and enhancing their overall experience.
THE SOLUTION
By partnering with Dialog Health and incorporating text messaging solutions, the Center achieved impressive results. Using best practices for text surveys, they significantly increased their outreach and response rates, engaging a wider audience. This approach led to a remarkable 200% increase in Google reviews, highlighting the efficacy of text surveys in gathering valuable feedback. The expanded outreach allowed the Center to gain comprehensive insights into patient satisfaction and address concerns promptly, thereby enhancing customer loyalty.
This automated campaign demonstrated the Center’s commitment to collecting relevant and actionable feedback through post-visit surveys, underscoring their dedication to continuous improvement.
THE RESULTS
This case study demonstrates how the implementation of Dialog Health's two-way text messaging system can notably enhance survey engagement, indicating the efficacy of text surveys in gathering valuable feedback. With this expanded outreach, the center acquired comprehensive insights into patient satisfaction levels. Furthermore, it underscores the Center’s commitment to collecting pertinent and actionable feedback through post-visit surveys, illustrating their dedication to continual refinement and providing exemplary patient experiences.
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