YOUR ULTIMATE COMMUNICATIONS PLATFORM

IMPROVING OUTCOMES IN HEALTHCARE FOR OVER A DECADE

We're not your average SMS software – we're here to elevate your engagement using advanced features, customization, and real-time analytics.

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Dialog Health | patient engagement platform, patient engagement solutions

Monica Smith

I would recommend Dialog Health for several reasons.

trusted by individuals and teams at the world's best companies

POPULAR AND POWERFUL PRODUCT FEATURES

Meaningful conversations begin with seamless communication. At Dialog Health, we offer you automated tools that work behind the scenes to ensure better results and improved outcomes.

Dialog Health | Two Way Texting, 2-way Sms

Effortlessly send, receive, and respond to texts using our two-way platform. Our technology fully embraces the natural flow of conversations. Whether you're using pre-made responses or freehand replies, our platform ensures seamless response management, making communication a breeze. Triage? We've got you covered.

Your audience does not need to download an app to engage with you. They receive messages straight to their mobile device and can reach you by simply texting back.

Leverage our built-in dynamic tags and data fields to add meaning to automated messages. Personal touches, like using recipients' names, enhance credibility, and tailoring messages for specific contexts boosts engagement.

Improve the patient experience with better conversations. Our technology supports customization: personalization, multi-language messages, expressive emojis, delivery receipts, multi-part messages, and custom reply management tools.

Graphic computer image of Dialog Health's advanced automated workflow texting for healthcare

Our gateway enables automated and streamlined text messages based on specific trigger events. Whether it's a quick follow-up message or a comprehensive journey, you can set it up effortlessly.

Direct subscribers to surveys, maps, web links, videos, and more through our automated campaign engine. Enhance text experiences by leading them to richer resources.

Leverage dynamic tags and data fields for meaningful automated messages. Our filtering makes it easy. And adding the recipient's name adds authenticity, and personalization like tailoring messages for different scenarios, such as hip vs mammography, heightens the impact.

From simple messaging to advanced, multi-layered workflows, our user-friendly platform supports every stage of the journey. Navigate effectively with conversational message trees enabled by response-driven workflows and APIs.

Graphic computer image of Dialog Health's advanced mass texting for healthcare

Our on-demand messaging feature allows you to text individuals directly from your console to their phones. Optimize for efficiency with pre-written responses or personalize with free-hand texts. Choose between templates or custom messages. For example, swiftly notify patients about insurance or co-pay info..

From weather alerts to mass emergencies, ensure quick and effective communication. When time is of the essence, and you need to feel confident that you message will get delivered, our Tier-1 connectivity allows you to feel confident with your emergency notifications.

Send robust, one-off or group notifications to a wide audience. Whether it's a message for everyone or a specific segment, you can send it immediately or schedule it for later. For example, you can notify staff about a temporarily down MRI machine.

Utilize our filters, dynamic tags and diverse data fields to reach your selected audience. For instance, send on-demand message to imaging department that the MRI machine is down until tomorrow.

It is made for you. Our user-friendly console allows you to access messaging data whenever you need it. You decide who to message and when, manage inbox and outbox, and tailor message content to improve engagement.

Great communication is as easy as sending a text. Our cloud-based platform makes enterprise-wide two-way texting a breeze. It's easily accessible, user-friendly, and effortlessly scales to match your business needs.

With your console, you're in charge of outgoing messages and inbound management. You can improve outcomes, SMS by SMS. Enjoy real-time, priority inbox control that's easy to search and export.

Benefit from our over a decade of improving communication and engagement in healthcare and HR communications. We provide training complemented by a comprehensive knowledge base and industry-best practices. We are your teammates.

Graphic on computer Graphic computer image of Dialog Health's advanced SMS analytics live delivery report for healthcare text

With our interactive on-screen dashboard, you get real-time message stats, predictive reach insights, and opt-in metrics at your fingertips. Live automated deliverability reports / receipts for comprehensive message performance details that allow you to take action.

Our dashboards go beyond numbers—they empower action. Text directly, add notes, opt-out, or explore individual messaging histories seamlessly within AnalyticsPRO. This empowering feature puts you in full control of your who needs communication and who does not and when it comes to healthcare that can be critical.

Effortlessly assess campaign and group message performance, fine-tuning strategies through easy comparisons and A/B testing for maximum audience engagement. You can improve outcomes for a single campaign, an entire department or enterprise-wide communication.

Create distinct lists effortlessly from every corner of the platform. Whether it's message data or person and event specifics, our real-time, dynamic filters and bulk actions enable seamless sorting, exporting, and immediate actions. Filter, sort, export...oh my.

Graphic showing Dialog Health HIPAA-compliant healthcare texting

Trustworthy compliance - our platform prioritizes security and reliability, aligning with the latest SSAE, HIPAA, TCPA, and CITA standards. A dependable text messaging solution you can have confidence in.

From hosting, storage, processing to transmission and opt-in/opt-out management, our cloud-based platform safeguards your data at every stage of the process.

Our Tier 1 carrier connectivity status, ensures best-in-class SMS delivery across all mobile providers, guaranteeing exceptional quality. Basically we are VIPs...so that means you are VIPs. We also offer and support both short and long code utilization, more VIP treatment.

One unified platform, multiple solutions. Our software grows with your demands and expansion. We know healthcare and HR so we built a diverse set of solutions support the entire patient and employee journey to improve outcomes at every stage.

Graphic showing Dialog Health integrates with most EHR / EMR systems

We integrate with the tools you already have and easily connect your data. Either upload directly via the user-friendly interface or use our existing automations to directly import person and event data.

We seamlessly integrate with prominent healthcare partners, EHRs and other scheduling tools to ensure you can start texting without delay. If a specific integration isn't listed, just let us know – we're flexible.

Two-way integrations flow for incoming and outgoing. Basically, it means, send and receive data effortlessly. Our technology support spans various file types and transfers, facilitating smooth two-way data exchange.

Special project? Want your own branded console tailored to your organization? For special projects, including white label opportunities, we're here to collaborate.

TESTIMONIALS

“Dialog Health has been a terrific addition to our center, allowing us to reach more patients in less time so that our staff can do their jobs more efficiently. Our collectors rave about the feature to text past-due billing reminders to patients as this has sped up collections considerably.”

— Brandi Carroll, Pre-op/PACU Clinical Manager, St Thomas Surgery Center

CONVERSATIONAL SMS

ENTERPRISE WIDE TEXTING SOFTWARE THAT SCALES WITH YOUR NEEDS

Game changing communication can start in any department and grow from there. When a hospital executive proudly asserts, "We outshine the competition," and extends our technology across multiple departments, it's a true validation of the power of our platform.

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Dialog Health | Business Texting Software, SMS Health Care

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Dialog Health | communication with patients, business text message service

Dialog Health | HIPAA Texting, HIPAA Compliant Texting

SECURE AND RELIABLE

HIPAA AND FCC COMPLIANT

Privacy and security are non-negotiable in the healthcare industry. Our platform is fully compliant. We adhere to the latest SSAE, HIPAA, TCPA, and CITA standards, while still enabling efficient and effective communication. A text messaging solution you can trust.

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WORKS WITH YOUR SYSTEMS

INTERGRATION AND PARTNER FRIENDLY

Drive more results and create a better communication experience by adding Dialog Health software to the systems you already use.

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Dialog Health | Patient Engagement Solutions, Communication with Patients

Dialog Health | SMS Health Care, HIPAA Texting

Dialog Health | Patient Engagement in Healthcare, Communication with Patients

Monica Smith

I would recommend Dialog Health for several reasons.

GREAT CUSTOMER SERVICE AND BEST PRACTICE TRAINING

Seeking to enhance patient communication and engagement? Want to ease staff workload and increase revenue? Excited about using cutting-edge technology to enhance healthcare? Look no further – you've found the right solution and your dedicated partners.

CORE FEATURES - Direct, Live, Two-Way, Group, Mass, Response Triggers, Inbound

Best-practice core features include automated two-way texting, keyword response, fixed responses, inbound texts, group and mass texts, links, direct texts and more. Our industry-leading HIPAA-compliant texting solutions are made for healthcare and HR communications.
ADVANCED FEATURES - Conversational Workflow, Trigger, Calendar, Drip, Smart Targeting

Easy-to-use advanced features like automated workflows, auto responses, trigger/calendar texts, drip campaigns, smart targeting, list management, customizable and personalized automated SMS, as well as real-time analytics and delivery receipts. Taking your engagement to the next level.
WORKFLOW FEATURES - Automated Workflow, Personalized Triggers, Templated Healthcare Campaigns

Set and forget automated text workflow campaigns to your specific needs. Seamlessly automate follow-ups, reminders, and personalized messages based on user actions. Create a workflow, define triggers, set conditions, and let our platform do the rest. Enhance patient engagement and optimize communication with our powerful software. We know healthcare and have best-practice templates from easy scheduling SMS to complicated patient (departmental) workflows.
MORE FEATURES - Multi-Language, 10 DLCs, Real-time Reports and Analytics

Our platform's capabilities extend beyond texting, encompassing API solutions, short codes, real-time analytics, live action insights, 10 DLCs, a secure and reliable architecture, custom white labeling, and much more to improve your communication strategies. LEARN MORE: FULL FEATURES →

TESTIMONIALS

“Dialog Health has been a terrific addition to our center, allowing us to reach more patients in less time so that our staff can do their jobs more efficiently. Our collectors rave about the feature to text past-due billing reminders to patients as this has sped up collections considerably.”

— Brandi Carroll, Pre-op/PACU Clinical Manager, St Thomas Surgery Center

BETTER ENGAGEMENT SMS

AUTOMATE, CUSTOMIZE, AND PERSONALIZE

Ever wondered if SMS could be both automated and personalized? Well, guess what? With Dialog Health, it absolutely can! Whether you're starting with the basics or diving into more advanced features, the platform is designed to cater to your specific needs.

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REAL-TIME REPORTING

NEXT LEVEL REPORTING AND ANALYTICS

Elevate your engagement with our AnalyticsPRO module – a game-changer! Imagine real-time, auto-generated text delivery reports with interactive data. Yes, you read that right – live, actionable insights right at your fingertips. This empowers you to dramatically reduce staff workload, supercharge productivity, and make informed decisions with ease.

You won’t believe it until you see it. Your messaging game will never be the same!