October 29, 2024
How text messaging can improve your ASC's OAS CAHPS scores
One effective way to positively influence patient perceptions is through text messaging. Sending particulary worded texts, at the right time, can make certain aspects of the patient journey more memorable when patients are completing their survey.
For example, if you're concerned about Check-In scores, set up a pre-appointment text that says "We strive to delivery a smooth check-in process at Main Street Surgery Center! Please visit the registration window upon arrival an our staff will assist you."
Written by Dialog Health Co-Founder, Brandon Daniell, this article gives practical examples to help you achieve strong scores.
September 13, 2024
Open enrollment is approaching: Boost staff participation with text messaging
In this article you will learn 8 ways to use texting for open enrollment. How you can leverage a text messaging campaign to power staff engagement in open enrollment. Here are eight of the ways to incorporate texting into your open enrollment strategic plan along with template text messages you can customize for use by your organization.
July 18, 2024
Second half success: Texting to power patient volume
Maximizing patient volume with texting campaigns. All your patients need and will benefit from preventive services. The best way to connect with patients, encourage them to schedule their services, and make sure they arrive for their appointments is through texting. With low overall setup and outreach costs, together with unmatched engagement effectiveness, ease of sending messages, and ability to monitor outreach efforts, text messaging is the ideal communication method for interacting with most patients. If patients are behind on their preventive services for the year or should receive one or more services before we reach the end of 2024, the time for your practice to send them a text is now.
June 1, 2024
Why Patients Win When Call Centers Communicate Via Texting
Call centers are increasingly relying upon text messaging for communication with patients and for many good reasons. Text messaging enables call centers to significantly decrease their number of outbound calls and time spent on the phone. Call centers with text messaging functionality can better optimize staffing levels, increase the number of clients they support without needing to add more staff, and more efficiently scale their business and operations. And the investment required to add and use texting is lower than companies often believe.
8 Reasons Patients Prefer Text Messaging
Let's look at eight of the top reasons patients prefer texting and how call centers can leverage this preference to improve engagement and adherence.
February 28, 2024
Texting: The underutilized staff recruitment and retention solution
If organizations hope to achieve greater success with health care staff recruitment and retention, they should leverage every tool and tactic available. This must include text messaging. Texting is simple and does not require significant staff time or resources. It's inexpensive. For organizations that are short staffed, texting — especially two-way texting — is a valuable tool proven to reduce workloads and increase staff satisfaction by decreasing the large number of phone calls health care administrative staff tend to make and receive from patients, among other productivity benefits.
December 5, 2023
Text messaging: The secret weapon for remote patient monitoring success
When using two-way text messaging for RPM, providers are achieving more consistent capturing of patient data, greater patient self-management of their conditions, enhanced communication and care coordination, better outcomes and improved billing and collections.
November 2, 2023
Improving Mammography Adherence and Volume with Text Messaging
Incorporating text messaging into your mammography screening program may facilitate improved mammography screening rates in your patient population as well as enhanced practice management efficiencies.
October 11, 2023
Maximizing the Power of Text Messaging Capabilities in Your ASC
Text messaging has become one of the most important communication mechanisms for ASCs. It's a fast, efficient, cost-effective, and highly successful way to get timely messages to patients and their caregivers, staff and physicians, and vendors. Given the rise of spam calls, which are motivating more people to ignore incoming calls and voicemails from numbers they do not recognize, texting is a communication mechanism increasingly preferred by the public.
That's good news for ASCs already using or planning to add texting capabilities. Text messaging can be leveraged to communicate with stakeholders on a variety of financial, clinical, and operational issues. In fact, it can be used in many ways ASCs are often not taking advantage of — applications that go well beyond standard uses like appointment reminders and arrival and check-in instructions.
Let's look at eight creative ways ASCs are using texting to maximize the power of this critical channel.
June 15, 2023
New FCC rules make texting even more valuable for practices.
Text messaging is a simple, yet highly effective and efficient means of engaging and communicating with patients and staff. The FCC's new rules and commitment to cracking down on spam and scam texts will only help to solidify texting as an integral — if not central — component of healthcare communications.
March 7, 2023
How text messaging improves patient recall and practice revenue
Text messaging can improve recall success that helps keep patients complying with their recommended screening schedule and your billable volume growing.
June 9th, 2022
Anesthesia group sees spike in patient engagement with texting platform
Mobile Anesthesiologists saw a 225 percent increase in completed preappointment documentation via its web portal; a 99 percent improved net promoter score; and a majority of postoperative surveys, patient satisfaction surveys and COVID-19 screenings completed via text messaging.
March 2022 - Special Technology Issue
Why text messaging is good business for your practice
Text messaging is a proven way to quickly reach and successfully engage with patients and their caregivers, staff and other stakeholders. Such engagement has significant value on a clinical level. Health care organizations can use texting to share pre-appointment requirements and safety policies, ensure patients show up to appointments, drive campaigns for recommended services that help keep them well (e.g., colonoscopies, mammograms, vaccinations), coordinate safe discharge with caretakers and more.
February 22, 2022
BetterHealthcare Partners with Dialog Health to Revolutionize Self-Scheduling and the Patient Experience
The strategic partnership leverages technology as a business asset to increase productivity, cut costs, and improve patient, clinician, and staff satisfaction. Hospitals using two-way text messaging have found that it eliminates most follow-up phone calls to patients while freeing up hundreds of staff hours, enhancing productivity.
December 20, 2021
Why text messaging is good for the business of healthcare
Texting is a practical solution that can deliver organization-wide improvements, including to the bottom line. For most organizations, adding and leveraging texting as a communication mechanism is simple and fast, with a smooth learning curve and easy integration with existing systems that store patient.
October 12, 2021
ASC Podcast with John Goehle - Vaccine Mandates, Upcoming Virtual Conferences, Focus Segment on OAS-CAHPS, Patient Satisfaction, Patient Communications and Engagement
On this Episode of the ASC Podcast with John Goehle, review the proposed Medicare Quality Reporting requirements related to OAS-CAHPS and Patient Satisfaction, discuss Patient Communications and Engagement and interview Spencer Kelpe with Dialog Health regarding technological advances in patient communications.
October 15, 2021
Improving Patient Engagement: Seven ways texting can make a difference
As patient engagement has taken on greater importance, some practices have been challenged to find ways to strengthen engagement that do not require allocation of significant staff time and resources or an overhaul of staff responsibilities and workflows. As practices continue to navigate the pandemic, focusing on delivering safe care and generating the consistent revenue needed to maintain viability and giving patient engagement the attention it now needs and deserves, has understandably proven increasingly difficult.
September 9, 2021
Ambulatory surgery centers use texting to help manage COVID challenges
Confronted with rising COVID-19 cases in their communities, ambulatory surgery centers (ASCs) are working to ensure their patient and staff communications provide the timely messages needed to maintain safety while continuing to perform the nonemergency surgeries that improve health and wellness.
June 2021
Podcast - How SMS can grow employee engagement
Employee engagement is one of the biggest struggles when it comes to internal communications. While most of us lost the ability to meet in person since the outbreak, new corporate communications tech options have stepped into the void promising to offer ways to engage workers with key info and announcements without adding to their workload.
June 11, 2021
5 great ways to use texting to improve your ASC's online reputation
Employee engagement is one of the biggest struggles when it comes to internal communications. While most of us lost the ability to meet in person since the outbreak, new corporate communications tech options have stepped into the void promising to offer ways to engage workers with key info and announcements without adding to their workload.
June 2021
Texting Eliminates 70% of Emergency Department Discharge Phone Calls
A data analysis by Dialog Health shows that hospitals using two-way text messaging can eliminate most follow-up phone calls to patients discharged from emergency departments while freeing up hundreds of staff hours.
February 12, 2021
8 ways hospitals are using text messaging to navigate the pandemic
A data analysis by Dialog Health shows that hospitals using two-way text messaging can eliminate most follow-up phone calls to patients discharged from emergency departments while freeing up hundreds of staff hours.
December 30, 2020
Crisis Communications: Solutions for 5 top challenges
Providers that have effectively navigated the Covid-19 health crisis thus far have found that prioritizing communication with patients, staff, and vendor partners is essential. But successful execution of a crisis communications plan can prove difficult due to a variety of challenges. Fortunately, there are opportunities for practices to implement improvements that will strengthen their emergency response capabilities for the remainder of the pandemic and years to come.
Here are five common crisis communication challenges and solutions to help overcome them.
October 14, 2020
5 emergency communication lessons hospitals earned from COVID-19
In speaking with our hospital and health system clients, they say one of the reasons their organizations have successfully navigated the health crisis thus far is by prioritizing effective communication with patients, staff, and vendor partners. These clients have done so by leveraging a variety of mechanisms, including text messaging, to get out timely information and updates.
Here are five lessons hospitals have learned from the pandemic that can help improve your organization's emergency communication plan.
August 2020
Drop a Text - Communicate money matters with your patients like financial institutions do
Financial text noti!cations have become a matter of convenience for many American adults. Americans sign up for payment text reminders from their credit card company because they do not want to miss a payment and incur a penalty. Service providers like phone companies and public utilities also send payment reminders via text these days.
June 19, 2020
8 ways for hospitals to use text messaging for employee engagement
Throughout the nation, hospitals are reopening departments and affiliated facilities (e.g., ambulatory surgery centers, medical practices), changing procedures, updating remote work policies, and needing to share constantly changing information with personnel. For those hospitals that are leveraging text messaging, resuming operations is proving more streamlined and successful.
May 19, 2020
Reopening patient communications under COVID-19: 8 messages for ASCs
Back in March, on the day the World Health Organization declared COVID-19 a pandemic, we worked with our clients to identify seven critical messages ambulatory surgery centers (ASCs) should consider sharing with patients, staff, vendors, and other visitors coming to their facilities.
May 4, 2020
Texting for improving GI Patient Recall Programs
Communication with patients is directly linked to top-line revenue growth at GI practices and surgery centers.
April 14, 2020
Local telehealth businesses are booming during pandemic
Dialog is a platform that allows companies to send text messages to employees, clients or patients. Many doctors’ offices use this type of texting services to send appointment reminders to patients.
Now, Dialog wants to use texting to make it easier for patients to use telehealth software. The company can send patients a text, which almost all patients will know how to read, with a link that automatically opens up the software.
March 26, 2020
5 ways texting makes telehealth simpler and more effective
Using a text to send a telehealth link to a patient makes telehealth more effective for the following five reasons:
March 11, 2020
Critical coronavirus text communications for healthcare facilities
SCs have a responsibility to keep patients, staff, providers and vendors safe. At a time like this, effective communication and messaging are even more critical.Here are examples of seven messages your ASC may want to consider sharing with the people coming to your facility and who they should be directed toward.
February 11, 2020
10 reasons text reminders can be a GI recall program game-changer.
For practices and centers looking to drive up patient compliance and give their screening program a volume boost, there is a communication method strongly worth considering: HIPAA-compliant text messaging.
March 5, 2020
Two-way texting: The simple, effective way to reduce radiology revenue loss.
Now let's assess why texting - specifically two-way texting - is a communication platform that radiology departments should strongly consider.
September 3, 2019
3 ways hospital HR departments benefit from texting
Now that texting has essentially become a universal platform, it can be an invaluable communication asset for a hospital's HR department. Here are three of the most significant ways HR can leverage two-way texting.
October 3, 2019
7 benefits of two-way text messaging with patients
By embracing two-way texting as a communication channel for patient engagement, practices can achieve significant improvements throughout their operations. Here are seven ways that practices can benefit immediately from two-way texting.
June 24, 2019
8 reasons why hospitals need a patient texting platform
While hospitals should leverage a variety of tools to communicate with patients, including those discussed above, texting must be one such resource. Here are eight reasons why hospitals need a patient texting platform.
February 2019
Improve Patient Engagement with Two-Way Texting. Advantages of replacing voicemails with electronic messaging.
Texting is a cost-effective, convenient and reliable communication channel that is preferred by patients, so it should be an essential part of an ASC’s communication options.
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