As I'm winding down my week with Covid...it seemed only appropriate to update our Blog post on best practice communication our healthcare facilities are leveraging with Dialog Health. We have the experience and tools needed to manage this situation confidently. Enjoy and stay healthy.
As we navigate a resurgence of COVID-19, healthcare facilities have the tools and experience to effectively manage this challenge. Our two-way texting platform continues to support healthcare providers by enabling real-time information sharing with patients, caregivers, and staff, ensuring everyone stays informed and connected.
"With the resurgence of COVID this summer, we are reminded of the importance of effective communication," said Sean Roy, president and co-founder of Company. "We now have the experience and communication tools needed to manage this situation confidently. By leveraging timely messaging, we can maintain safety and well-being for all."
Proactive and Positive Communication for COVID Resurgence
Healthcare facilities have a responsibility to keep patients, staff, providers, and vendors safe. "Timely and clear communication is key," Roy said. "We've done this before, and we can do it again." Conversational texts are perfect for improved patient communication on how to stay healthy or how to treat your symptoms. Your patients' satisfaction increases drastically when they feel cared for. A valuable text can go a long way.
Examples of Updated Text Messages for Healthcare Facilities:
For Patients and Vendors: "If you're not feeling well or have been in contact with someone who tested positive for COVID-19, please contact us to reschedule your appointment. Together, we can keep our community safe."
For Staff: "If you're feeling unwell or have been exposed to COVID-19, please call the office to reschedule your shift. Your health is our priority."
For Everyone: "Please note mask policy is in effect to ensure everyone's safety. Thank you for your cooperation."
For Staff and Providers: "As a valued team member, please follow hand hygiene, masking, and all hygiene-related policies as per your training. We're all in this together."
For Patients, Family Members, and Vendors: "While in our waiting room or other areas of the facility, please cover your nose and mouth if you sneeze or cough. Tissues and hand sanitizer are available throughout the waiting room for your use."
For Everyone: "Reduce the risk of spreading infection by washing your hands frequently with soap and warm water for at least 20 seconds. Let's all do our part to stay healthy."
For Staff: "We've updated our patient pre-screening and admission screening policies to include recent travel history and symptoms. If you have concerns about admitting a patient, please speak with your supervisor."
Best Practice Texting for COVID Resurgence
Here are a few best practice texts to share with your patients and staff:
Testing Information: "At home COVID tests are available at your local pharmacy. If you are experiencing symptoms or have been exposed, please consider taking a test. Please contact us if you are needing a doctor's attention. We're here to help."
Appointment Confirmations: "Hi Name, Reminder that you have an appointment tomorrow on (date and time). Please reply YES to confirm or RS to reschedule."
Mask Reminder: "If you're feeling unwell, please wear a mask and rest at home. Contact us if you have any questions or concerns. Your health matters."
General Inquiry: "If you have any questions or concerns about COVID, please text us at [your contact number] for assistance."
Leveraging Conversational Texting
It is essential to establish processes to ensure timely messages are distributed efficiently. Posting notices on facility websites, social media, and around the building is helpful. Outbound communication like phone calls and emails can work well, but texting remains the best option for mass communication.
"Text messaging is a proven method for quickly reaching and engaging with patients, staff, and providers." Roy says. "To ensure your messages are received and read promptly, deploy texting as your primary communication tool. We've got this."
Stay Safe and Healthy This Summer!
Our platform is here to support your communication needs during these times. If you need assistance, please contact us for more information on best practice SMS for COVID-19 communication.
Our HIPAA-compliant texting software is integration and partner friendly. We are SOC 2 certified organization that is professionally audited annually by a certified 3rd party, our commitment to security and compliance is strong. We also have nationwide IT&S Vendor agreements with some of the largest health systems in the country. Contact us today to learn more.
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