Effective communication strategies are vital for healthcare providers to promote patient care and recommended preventative screening and follow-up appointments. Among these strategies, HIPAA-compliant two-way or conversational texting has emerged as a powerful tool to improve recall campaigns and address gaps in care, such as annual colonoscopies, mammograms and wellness checks. Our clients have leveraged our easy-to-use healthcare SMS technology to significantly improve patient engagement, compliance, and overall health outcomes. Contact us today to learn more! We all know the Importance of preventative care which is why enhancing your Gaps-in-Care Campaign is critical. Recall campaigns and gaps-in-care campaigns aim to remind patients of necessary screenings and follow-up appointments. These efforts are crucial in preventive healthcare, where early detection and consistent monitoring can lead to better outcomes. For example, annual colonoscopies are essential for early detection of colorectal cancer, a leading cause of cancer-related deaths. And don't get us started on the importance of Mammograms. Healthcare providers who communicate and ensure patients adhere to these schedules can save lives and reduce healthcare costs. Why our Two-Way Texting is Effective for Health Systems Dialog Health's conversational texting software offers a automated and personalized way to engage with patients, providing several benefits over traditional communication methods:   High Engagement Rates: Text messaging has a reach rate well-exceeding 80%, ensuring that reminders and important information reach a broad audience effectively. Our clients see an average reach-rate of 95%.   Real-Time Communication: Unlike emails or phone calls, texts are typically read within minutes, allowing for timely reminders and immediate responses to patient inquiries.   Convenience and Accessibility: Most patients, including older adults, are familiar with texting and find it a convenient way to receive and respond to healthcare information. It delivers critical information that easily accessed at their fingertips, which has proven to improve patient outcomes.   Cost-Effectiveness: Texting is significantly cheaper than traditional mail or phone outreach, saving resources while maintaining high communication standards. Also, our healthcare systems see reduced workload and improved employee satisfaction.   Strong ROI: Our recall campaigns have proven to increase patient volume for preventative care and  health care services including diagnostic imaging, breast imaging and other radiology departments. It also improves booked appointments for annual wellness visits. Health systems use our platform to not only promote medical care needed but to increase recall revenue, and reduce staff workload.  A win, win, win. Read Case Study . How to Implement Dialog Health's Two-Way Texting in Recall Campaigns 1. Automating Reminders for Annual Screenings   Health care providers can automate text reminders for annual colonoscopies, mammograms, and other routine screenings. Patients receive timely notifications about their upcoming appointments, reducing the risk of missed or delayed screenings. For example: Initial Reminder: Sent a month before the due date, reminding patients of their upcoming colonoscopy. Follow-Up Reminders: Sent a week before and a day before the appointment, ensuring the patient is prepared and ready.   2. Interactive Scheduling   Two-way texting allows patients to confirm, reschedule, or cancel appointments directly through text messages. This interactivity ensures that the healthcare provider's schedule remains optimized, and any open slots can be filled promptly. Example messages might include:   "Your colonoscopy is scheduled for [Date]. Reply YES to confirm or NO to reschedule." "Need to reschedule your appointment? Reply with a preferred date."   3. Providing Preparatory Instructions   Proper preparation is crucial for procedures like colonoscopies. Two-way texting can send step-by-step instructions, answer patient questions in real-time, and ensure they are ready for their screening. Example:   "Remember to start your prep for the colonoscopy tomorrow. Reply HELP if you have any questions about the preparation process."   4. Addressing Gaps in Care   Patients sometimes fall behind on their recommended preventative care schedules. Conversational texting can help identify and address these gaps by sending personalized reminders and offering easy ways to schedule appointments. For example:   "Our records show you due for your annual colonoscopy. This preventative screening test helps detect pre-cancer or colon cancer. Please reply SCHEDULE to book a new appointment or HELP for assistance."   5. Collecting Patient Feedback - Patient Satisfaction Surveys After appointments, two-way texting with survey questions, links, or keyword responses, can be used to gather feedback on patient experiences, helping to improve future interactions and care quality. Example:   "Thank you for visiting us today. How was your experience? Reply with 1 for Excellent, 2 for Good, 3 for Fair, or 4 for Poor." Benefits of Dialog Health's communication solutions for Health Systems 1. Improved Patient Compliance and Outcomes   Regular reminders and easy scheduling options enhance patient adherence to recommended screening schedules, reducing the incidence of missed or delayed appointments.   2. Enhanced Patient Satisfaction   The convenience and immediacy of texting improve the patient experience, making it easier for them to stay engaged with their healthcare.   3. Better Resource Utilization and Integration-Friendly   By reducing no-shows and cancellations, two-way texting helps your healthcare facility optimize scheduling and resource allocation, leading to increased efficiency and cost savings. Also, our technology is built for healthcare so it not only integrates but enhances the technology you are already using.   4. Real-Time Data-Driven Insights - Advanced SMS Analytics   Our AnalyticsPro module is industry leading and provides you with real-time, delivery reports, historical SMS, and valuable data on patient interactions, enabling healthcare providers to analyze and improve their recall and gaps-in-care campaigns continuously. 5. Proven Increase in Recall Revenue - Booked Appointments   Our solutions have proven to reduce leakage and increase booked appointments. Build your recall campaigns easily and quickly on our self-service platform to increase appointment volume and enhance preventive care initiatives today. See our case study above and more here . Conclusion - Increase Booked Appointments Today   Integrating Dialog Health's leading HIPAA-compliant, conversational two-way texting into recall and gaps-in-care campaigns offers healthcare providers a robust tool for enhancing patient engagement and compliance. By providing timely reminders, facilitating easy communication, and automating routine outreach, this technology ensures that patients receive the necessary screenings and follow-ups, ultimately improving health outcomes and operational efficiency.   For more information on how to implement two-way texting in your recall and gaps-in-care campaigns contact us today ! More from Dialog Health: Better communication equals better engagement. Read about our Multi-language feature in this blog post .

It's no surprise that when you fill a room with forward-thinking leaders in the healthcare contact and call center industry, you get a wealth of innovation and insight. Being part of the HCCT24 conference provided an incredible opportunity to gather with our colleagues and discuss the future of patient communication and operational efficiency. Thank you, HCCT. While we couldn't possibly include all the insights from the many impressive presentations, we have compiled a few key takeaways and successful strategies for enhancing patient communication and engagement, improving staff productivity, and maximizing the contact center's return on investment. Healthcare communication insights: There were several recurring theme that resonated with us: 1. The correlation between improved communication and better patient outcomes; 2 - The relationship between advanced technology reducing staff workload and increasing staff satisfaction; 3 - The influence of personalized and relevant information delivery - like preferred language and communication channel - drastically improves patient satisfaction. Patient Communication Trend: Conversational Texting is a "Must Have" In today's fast-paced world, patients expect quick and personalized communication from their healthcare providers. Gone are the days when phone calls and emails were the primary modes of communication. Don't even get us started on Spam Calls and Junk Emails. We understand why SMS is now the preferred communication channel and has the highest open rate. If you are not using HIPAA-compliant conversational texting in your communication strategy - you will be left behind. It is no longer a "nice to have" but a "must have" tool for enhancing patient engagement and satisfaction. But wait... do not settle for basic texting, make sure your texting platform is two-way, automated, Tier-1, HIPAA-compliant, delivery reports, multi-language and knows healthcare! We can't tell you how many of our contact centers have switched to Dialog Health when their basic texting was not cutting it. Check out our blog post here on Top Features to Look for in the Best Healthcare Texting Software. Or contact us today to learn more. Patient Satisfaction: Meeting Higher Patient Expectations Patients today demand instant and personalized communication. They expect their healthcare providers to be as accessible and responsive as any other service they use daily. This expectation has set a new standard for patient communication, making it crucial for healthcare contact centers to adopt technologies that can meet these demands. Automated and personalized texting not only meets these expectations but exceeds them by providing a seamless, efficient, and patient-centric communication channel. Real-time updates, reminders, and responses to their queries, all from the convenience of their mobile devices - yes, please! Healthcare IT Requirements - Integration Friendly Technology One of the key challenges in adopting new technology is ensuring it integrates seamlessly with existing systems. Healthcare providers need solutions that can easily fit into their current workflows without causing disruptions. Dialog Health's conversational texting software can integrate with electronic health records (EHRs), appointment scheduling systems, and other critical platforms. Our platform was built to not only integrate but enhance the technology you are already using today. This integration significantly streamlines workflows, reduces administrative burdens, and delivers a proven return on investment (ROI). We also have IT&S contracts already set-up for many health-systems across the U.S. and can't moving quickly. Let's get started today . Future Outlook: Health Systems are Embracing Technological Advancements The rapid pace of technological advancements shows no signs of slowing down. For healthcare contact centers, staying ahead means adopting and integrating technologies that enhance patient communication, reduce staff workload and scale with your needs. Dialog Health's automated conversational texting is a prime example of such technology. And, by leveraging our AnalyticsPro module you will receive unparalleled analytics and reporting capabilities for your communication. Our SMS analytics console will not only provide with delivery reports, historical SMS but will empower you with real-time, actionable insights, enabling you to make informed and decisive communication choices. Taking your engagement to the next level! Better Patient Communication: Practical Benefits of Conversational Texting in Healthcare Improved Patient Communication Conversational texting offers a direct and efficient communication channel between patients and healthcare providers. Patients can easily ask questions, request information, and receive timely updates, leading to better engagement and satisfaction. Enhanced Staff Efficiency Automating routine communication tasks through conversational texting frees up staff time, allowing them to focus on more critical tasks. This not only improves productivity but also reduces burnout and improves job satisfaction among staff. Want to learn more? We have an entire eBook on this topic as it such a pain point for Healthcare. Boost Staff Engagement, Satisfaction, and Retention - This ebook explores proven strategies to enhance employee communication, connectivity, and satisfaction with our texting platform! Increased ROI for Contact Centers The 2024 Contact Center Survey results led by Healthcare Call Center Times and Greystone highlighted the top outbound services handled by healthcare call centers. The top 10 listed included referral management, rescheduling, post-appointment follow-ups, appointment reminder calls, NPO calls and patient surveys. By reducing the need for manual intervention and streamlining communication processes, healthcare contact centers can operate more efficiently and effectively, ultimately boosting their ROI. Our contact centers are implementing conversational texting which is lead to significant increase in inbound calls, response rates and cost savings. Summary of Insights on Contact Centers Improving Patient Communication Healthcare is an ever changing landscape. With increasing patient demands and advancing technology, it is crucial for better patient engagement to implement automated conversational texting solutions. For more than a decade, our company has been at the forefront of offering healthcare texting software to Fortune 500 health systems. We are committed to developing solutions tailored to address the challenges faced by the healthcare industry. Embracing these innovations can enhance patient interaction, streamline staff productivity, and lead to improved operational outcomes for healthcare contact center providers. Want to chat with other Contact Centers using our healthcare communication platform? Contact us today. Bonus: Winning Nike Kicks Attending conferences like HCCT24 is not only about gaining insights but also about enjoying the experience. Winning Nike Kicks was a fun and exciting part of the event, adding a touch of enjoyment to the valuable learning and networking opportunities. Follow-us on LinkedIN for exciting content, industry trends, valuable healthcare insights and maybe a chance to win DH kicks.  Until the Next HCCT Conference Let's continue to innovate and improve the way we communicate with patients, ensuring a better, more efficient healthcare experience for all. 💚

I just returned from HCCT 2024 and it is clear that texting has become an integral part of Contact/Call Center operations. I wanted to share eight reasons why more and more healthcare organizations are using our two-way texting to improve patient communications, outcomes, while reducing staff workload. Enjoy the blog post. - Sean Roy Why Contact Centers Need to Embrace Two-Way Texting In today's fast-paced world, who has the time to answer calls, especially from unmarked numbers? It's no wonder call centers are turning to text messaging as a game-changer. Texting is transforming the way call centers operate by slashing the number of outbound calls, cutting down on time spent on the phone, and better optimizing staffing levels. With HIPAA-compliant texting software, healthcare contact centers can support more clients without adding extra staff, making business scaling more efficient than ever. But let's talk about the real reason texting is a must-have for call centers: it is what people want. Did you know that 97% of adult Americans own a cell phone, and nearly everyone texts? It's second nature for most of us, and that's why patients prefer texting over calls. By embracing text messaging, call centers can keep patients engaged, improve adherence to instructions, and ensure smooth communication throughout the care journey. Benefits of HIPAA-compliant, Conversational Texting Software Let's look at eight of the reasons contact centers should be texting most of their patients. 1. Text messaging is familiar and expected. With the rise of smartphones and the widespread use of text messaging, it has become a preferred method of communication for many people. In fact, a Pew Research Center survey found that 97% of Americans use text messaging at least once a day. By leveraging this familiar and expected communication tool, call centers can meet patients where they are and create a more seamless and convenient experience. Think about it...financial institutions, airlines, retail corporations, service providers, and other businesses rely on texting to communicate key information with consumers. This means patients will likely not be surprised when they receive text messages from a call center. In fact, this communication method may now be expected especially for appointment reminders, prep instructions, insurance questions, links to pre-procedure forms, payment reminders and more. Conversational texting, which allows information to be pushed and pulled from recipients, is also critical for improved engagement. By using two-way texting, such as through a platform like Dialog Health, call centers can automate and personalize SMS for a better patient experience. ask patients to verify that they received, understood, and plan to follow the instruction or request in the text message. This two-way texting feature offered by platforms like Dialog Health allows call centers to facilitate a genuine conversation with patients. Instead of simply sending out automated messages, call center agents can engage in real-time dialogue with patients, addressing their questions, concerns, and specific needs. By asking patients to verify receipt and understanding of the information provided in the text message, call centers can ensure that patients are actively participating in their own healthcare journey. This level of interaction fosters patient engagement and empowers them to take ownership of their health. Additionally, conversational texting enables call centers to gather valuable feedback and insights from patients. They can use this information to continually improve their services, identify potential issues, and tailor communications to meet the specific preferences and needs of each patient. For example, if a patient receives a referral via text message, they can easily respond to confirm receipt and ask any questions they may have. Call center agents can then promptly address these inquiries, making the referral process smoother and more efficient. Check out our Referral Campaign case study here. Furthermore, two-way texting can be utilized for scheduling purposes. Call centers can send appointment reminders and allow patients to confirm, reschedule, or cancel appointments directly through text message. This convenient and streamlined process helps reduce no-shows, improve appointment adherence, and optimize scheduling. Check out our Reduce No-Shows ROI calculator here. 2. Texting is trustworthy. Texting has become a preferred method of communication for many individuals, and its effectiveness can be attributed to its trustworthiness. "Don't you dare call me without texting first.", as the title of the recent Wall Street Journal article states....most people are now ignoring phone calls, especially from unknown numbers. This can pose a challenge for call centers trying to reach out to patients. However, by initiating contact through a text message, call centers can establish trust and increase the likelihood of patient engagement. If you really need to chat with a patient...text them first! When initiating a phone call with a patient, it is recommended to send a text message first. This text message should identify the sender, alleviating any concerns about unknown numbers. By providing this initial context, the call center sets the stage for a more productive and receptive phone conversation. Patients are more likely to answer calls when they have received a prior text message from the same sender, creating a sense of familiarity and trust. To maintain consistency and trust, subsequent messages from the call center should come from the same 5-digit "short code" or 10-digit phone number...make sure your texting software provides this service. This practice ensures that patients recognize the source of the message and are more inclined to engage with the content. By demonstrating consistency in communication channels, call centers can build a sense of reliability and trust with patients. 3. Texting is unobtrusive. Unlike phone calls, which can interrupt patients during important moments or in public settings, text messages can be received and read at the recipient's convenience. This allows patients to engage with the message without feeling pressured or rushed. By utilizing two-way texting, call centers can provide patients with the opportunity to respond and ask questions at their own pace. This promotes a more comfortable and collaborative communication experience, as patients can gather their thoughts and provide more accurate information in their responses. Additionally, text messages are often considered less invasive than phone calls, as they allow patients to maintain their privacy yet can still be very conversational. Patients may feel more comfortable discussing sensitive information or asking personal questions through text rather than over the phone. Call centers can take advantage of this preference by offering a secure and confidential platform for patients to communicate. Not only is texting unobtrusive for patients, but it also enables call centers to reach a larger audience. Many people have their mobile devices with them at all times and are more likely to respond to a text message than to a phone call. This opens up new possibilities for patient communications, including referrals, scheduling appointments, and back-filling cancellations. In summary, two-way texting has revolutionized patient communications. Phone calls can contribute to information overload, with each call between a call center and patient likely covering a lengthy list of instructions and reminders. One call can touch on multiple — and potentially complex — topics, including compliance, safety, and financial responsibility. On the other hand, texting simplifies and streamlines communication throughout a patient's journey. Call centers can provide ongoing updates and reminders at pivotal touch-points. Research indicates about 97% of all texts are read, with many viewed within minutes of reaching a recipient. Texting does not require instant engagement between a call center and a patient (like what would be required for a phone call). Texts can be read and responded to (if necessary) at the patient's convenience. 4. Texts provides a history. Text messaging provides a valuable advantage in terms of preserving a history of conversations between call centers and patients. Unlike phone calls, which are ephemeral and can easily be forgotten or misunderstood, patients can reference and review their SMS at any time. Patient: "Dang! What time was I supposed to stop eating and drinking for my surgery tomorrow? Let me check my text!" With texting, patients can easily access and refer to past messages that include important instructions and reminders. This accessible history helps ensure patient adherence and compliance. It also reduces the number of inbound calls from patients asking for information to be repeated. Call Center: Our texting platform provides comprehensive Delivery Reports, Analytics and historical SMS data for call centers to easily reference and review. Having access to Delivery Reports, Analytics, and historical SMS data is a major advantage for call centers utilizing two-way texting. These features provide valuable insights into the effectiveness of patient communications and allow call center staff to easily reference and review past conversations. Delivery Reports provide information on the status of each text message sent, including whether it was successfully delivered or if there were any issues. This ensures that important information reaches the patients and allows call centers to track the success of their messaging efforts. Analytics provide valuable data on patient engagement and response rates. Call centers can analyze metrics such as open rates, response rates, and click-through rates to determine the effectiveness of their text messages. This data helps call center staff identify areas for improvement and tailor their messaging strategies to better engage patients. In addition, our historical SMS data allows call center staff to review past conversations with patients. This can be incredibly useful for reference purposes, as it allows call center staff to quickly access important instructions, reminders, or previous discussions. It greatly reduces the need for patients to call in and ask for information to be repeated, saving both time and resources for the call center. By utilizing a texting platform that provides comprehensive Delivery Reports, Analytics, and Historical SMS Data, call centers can ensure that patient communications are working and review ways to continue to improve engagement. Learn more schedule a demo today. 5. Texting translates to more inbound phone calls At Dialog Health, we like to say, "If you want someone to give you a call, send them a text message." "Hi Sue, this is Main Street Hospital. Can you please call us today about your surgery tomorrow. We can be reached at 888-734-8828. Thank you." Why is it that texting translates to more inbound phone calls? The answer lies in the convenience and effectiveness of text messaging as a communication tool. When patients receive a text message from a call center, it serves as a reminder or prompt for them to take action. Whether it's scheduling an appointment, following up on a referral, or confirming availability for a back-fill appointment, a text message is a subtle nudge that encourages patients to take the next step. While patients may ignore or miss phone calls from a call center, a call center is not likely to ignore or miss inbound calls. If a call center must speak with a patient, a text message can indicate this need to a patient and then provide the phone number patients should call. Two-way texting further supports successful phone calls. A two-way text can ask patients if they want to receive a phone call to discuss information and have any questions answered. When patients express interest, a follow-up text message can tell the patient when to expect a phone call from the call center. This text can also share the phone number patients should expect the call to come from, increasing the likelihood that patients will answer. Moreover, by providing patients with the option to receive a phone call, call centers can ensure that important information is conveyed effectively. Sometimes, complex information or sensitive matters are best discussed over the phone. With two-way texting, call center agents can gauge the patient's preference and tailor their communication accordingly. For example, if a patient needs to discuss test results or treatment options, a two-way text can ask if they would like to receive a phone call for a more detailed conversation. The patient can simply respond with a "yes" or "no," and the call center can proceed accordingly. This not only enhances patient engagement but also improves the overall quality of communication. In addition, the follow-up text message informing patients of when to expect the phone call helps to manage their expectations and ensures that they are available to answer. By specifying the phone number from which the call will originate, patients are more likely to answer, as they will recognize the number associated with the text conversation. By using two-way texting in conjunction with phone calls, call centers can optimize their communication strategies and improve patient satisfaction. Patients are given the flexibility to choose their preferred mode of communication, allowing for a more personalized and patient-centric approach. Furthermore, two-way texting facilitates efficient appointment scheduling and who doesn't want that! 6. Texted hyperlinks support completion of patient responsibilities Two-way texting in contact/call centers goes beyond just scheduling appointments and NPO-instructions. It also supports patients in completing their responsibilities related to their healthcare journey. One way this is achieved is through the use of texted hyperlinks. Need a patient to visit a webpage? Text the hyperlink! Texting hyperlinks with instructions makes it easy for patients to schedule or reschedule appointments, load a map for directions to a facility, access a portal to complete pre-appointment information or make a payment, and participate in a satisfaction survey. Not only is this more convenient but you will drastically increase your engagement. Texted hyperlinks can be a game-changer when it comes to patient responsibilities and engagement...see our case study on how we helped a client increase completed pre-appointment documents by 225%. By simply sending a text message with a hyperlink, call centers can guide patients to complete various tasks. For patients who need to visit a specific webpage, contact and call centers can easily text them the hyperlink. This simple act makes it incredibly convenient for patients to access important information or complete necessary tasks related to their healthcare journey. 7. Texts help navigate language barriers With the right texting platform you can send SMS in the patient's preferred language. Texting platforms like Dialog Health that include multi-language capabilities enable patients to receive texts in their preferred language. This translates to more fluid communication across diverse patient demographics and enables call centers to better overcome language obstacles that can stand in the way of optimal outcomes.  Language barriers can often hinder effective communication between healthcare providers and patients. However, with the right texting platform, such as Dialog Health, call centers can send SMS in the patient's preferred language, ensuring a more personalized and inclusive approach to communication. By providing multi-language capabilities, Dialog Health allows patients to receive texts in their native language. This not only facilitates better understanding but also helps build trust and rapport between the patient and the call center. Patients feel more comfortable and confident when they can communicate in their preferred language, leading to improved patient experiences and satisfaction. The ability to send texts in multiple languages is especially beneficial in diverse healthcare settings where patients come from different cultural backgrounds. It enables call centers to bridge language barriers and reach out to a wider range of patients. Effective communication across diverse patient demographics leads to better care coordination, increased patient compliance, and ultimately, improved health outcomes. Furthermore, overcoming language obstacles through texting platforms like Dialog Health can also reduce potential errors and misunderstandings. Communication gaps due to language differences can result in patients not properly understanding instructions or missing important information. By providing information in a patient's preferred language, call centers can ensure that patients have access to essential healthcare details, including referrals, scheduling, back-fill appointments, and more. Check out more Dialog Health's innovative features here. 8. Text messaging leads to patient empowerment Text messaging has the power to empower patients by giving them the information they need to make informed decisions about their healthcare. Texting enables patients to become more active participants in their care. Texts keep patients focused on their responsibilities and the actions they must take to help ensure an appointment and any associated treatment goes as planned. Text messages effectively remind patients about pre-treatment instructions and steps they need to take to be prepared for discharge and recovery. Two-way texting takes this patient empowerment to another level. The ease with which two-way texting enables patients to interact with a call center to confirm they understand instructions or completed a task, receive information, or get a question answered reduces the likelihood that patients will hesitate to reach out if they have questions or concerns. Better communication equals better outcomes. In Summary: Texting With Dialog Health is Empowering Call Centers to Better Engage with Their Patients and Improve Outcomes Text messaging with Dialog Health is a highly efficient and effective way for call centers to communicate and engage with their patients, improve outcomes, increase staff productivity, and reduce costs, among numerous other benefits. Texting has become a widespread and trusted form of communication, and our contact /call center clients are leveraging this trend to improve patient communications and to remain connected with patients throughout their journey. Texting has become the preferred communication method for many Americans, with studies showing that over 97% of Americans regularly use text messaging. Recognizing this shift in communication preferences, call centers should determine how they can incorporate HIPAA-compliant, conversational text messaging as a communication platform or further expand its existing use. To learn how Dialog Health is empowering call centers nationwide to better engage with their patients, schedule a demo today! What Sets Dialog Health Apart: Mobile Solutions Made for Healthcare Dialog Health is leading the way in empowering healthcare organizations including contact centers to engage with their patients through two-way texting. We provide a user-friendly and comprehensive texting platform specifically designed for healthcare organizations. Our platform allows call centers to seamlessly communicate with patients, improving patient experiences and outcomes. With our easy-to-use texting features, call centers can easily send text messages to patients regarding referrals, scheduling, appointment reminders, billing and more. Patients receive these messages directly on their mobile devices and can respond in real-time, creating a dynamic and interactive communication channel. For referrals, call centers can initiate the process by sending a text message to the patient, providing all the necessary information and instructions. Patients can then respond with any questions or concerns, allowing call center agents to address them promptly and ensure a smooth referral process. When it comes to scheduling, call centers can send text message reminders to patients about upcoming appointments. Patients can confirm, reschedule, or cancel appointments by simply replying to the message. This not only provides convenience for patients, but it also allows call centers to efficiently manage their scheduling processes. In addition to improving patient communications, two-way texting also plays a vital role in revenue cycle management for contact centers. The ability to engage with patients through text messages has been proven to enhance collections, increase patient satisfaction, and reduce the workload for employees. Traditionally, contacting patients for billing purposes has been time-consuming and often ineffective. Sending out paper bills or making phone calls can result in missed payments or delayed responses. However, with two-way texting, call centers can send billing reminders and notifications directly to patients' mobile devices. This allows patients to conveniently view their bills or make payments with just a few taps on their screens. Moreover, two-way texting provides an opportunity for patients to ask questions or clarify any billing concerns they may have. Call center agents can promptly respond to these queries, addressing any confusion and helping to resolve billing issues more efficiently. By streamlining the billing process through two-way texting, call centers can significantly improve collections. Patients are more likely to respond and take immediate action when they receive a text message rather than a traditional bill in the mail. This leads to increased revenue for healthcare organizations and a reduced need for extensive follow-up efforts. Did you know that implementing two-way texting for revenue cycle management contributes to higher levels of patient satisfaction? The convenience of receiving billing notifications and being able to interact with call center agents via text message can greatly improve the overall patient experience. Patients can easily inquire about their bills, request payment plans, or address any billing disputes, all from the convenience of their mobile devices. These are just a few ways our Contact / Call Centers clients are using our platform to increase revenue while improving outcomes. Contact us today to learn more!

The ASCA (Ambulatory Surgery Center Association) tradeshow serves as a pivotal platform for industry leaders, physicians, and solution providers to exchange ideas and tackle pressing challenges faced by ASCs. In this recap, we delve into crucial takeaways from ASCA 2024 and explore how Dialog Health can address critical issues including staff retention, low patient engagement, compliance enhancement, high no-show rates, heavy staff workload, and more! Enhancing Compliance: Simplifying Patient Engagement and Regulatory Adherence Prior to an appointment, sending a text message reminding patients about their scheduled treatment is a proactive approach to enhancing compliance. These messages can include crucial details such as facility address, appointment time, and any compliance requirements like fasting or medication adjustments. Two-way texting further facilitates appointment management, allowing patients to confirm their attendance and their understanding of compliance requirements. Moreover, patients may find it more convenient to cancel appointments via text, especially when prompted by a message confirming their appointment or addressing concerns. Providing patients with the opportunity to cancel in advance helps ASCs fill open appointment slots. Additionally, follow-up texts are valuable for rescheduling canceled appointments, ensuring continuity of care and regulatory adherence. Dialog Health's comprehensive platform is not only designed to optimize patient engagement and operational efficiency but is also fully HIPAA-compliant, ensuring the security and confidentiality of patient information throughout the communication process. Reducing No-Shows: Improving Patient Satisfaction No-shows disrupt scheduling, revenue streams, and compromise patient care and satisfaction. ASCA 2024 emphasized the importance of proactive patient engagement strategies to minimize no-shows and enhance operational efficiency. Dialog Health offers advanced patient communication tools, including automated reminders, interactive appointment scheduling, and much more! By enabling ASCs to connect with patients effectively and provide personalized care experiences, Dialog Health helps mitigate the impact of no-shows and optimize resource allocation. Request a demo today to learn more! Alleviating Staff Workload: Harnessing Technology Solutions The escalating demands on ASC staff can lead to burnout and compromised patient care. ASCA 2024 underscored the urgency of embracing technology solutions to streamline workflows and ease staff workload. Dialog Health offers an integrated suite of tools designed to automate administrative tasks and enhance operational efficiency. Staff Retention: Addressing a Common Dilemma At ASCA 2024, discussions centered on the struggle ASCs face in retaining skilled staff members. High turnover rates in healthcare can significantly disrupt operations and affect patient care. Dialog Health understands the importance of nurturing a supportive work environment and offers innovative solutions to boost staff satisfaction and retention. This includes sending morale-boosting texting campaigns such as providing treats in breakrooms and acknowledging birthdays and work anniversaries, among other initiatives. Request a demo today to learn more! ASCA 2024 provided valuable insights into the challenges facing ASCs today and the innovative solutions driving industry transformation. Dialog Health remains committed to empowering ASCs with cutting-edge technology solutions to address critical issues such as staff retention, compliance enhancement, reduction of no-shows, and workload alleviation. By leveraging our comprehensive platform, ASCs can streamline operations, improve patient outcomes, and thrive in an increasingly complex healthcare landscape. If you didn't make it to ASCA 2024 and would like to learn why our two-way texting solutions are relied upon by healthcare organizations nationwide to improve patient communication and engagement, request a demo today to learn more!

From engaging discussions to meaningful connections, RISE National 2024 was an unparalleled gathering of healthcare professionals dedicated to advancing the industry. Our team was thrilled to participate in this exceptional event, seizing the opportunity to share our innovative work within the healthcare community. As we reflected on our experience, it became evident that communication platforms like texting play a pivotal role in shaping the future of healthcare, bridging the communication gap between healthcare providers and members, and facilitating seamless interaction to enhance patient care. Key learnings from RISE National 2024: Addressing Challenges: Healthcare Communication Gaps Between Providers and Members Throughout the event, we heard consistent concerns about communication breakdowns between providers and members, leading to increased workload and frustration. We shared insights on how our clients strategically leverage conversational texting to tackle these challenges, resulting in significant improvements in engagement and communication effectiveness. 5 Ways Texting Improves Outcomes by Closing the Communication Gap Between Healthcare Providers and Members: 1. Unparalleled Reach Rate: Connect Directly with Members on the First Try With Dialog Health, clients are achieving an unmatched delivery rate of over 90% for their text messages—exceeding the effectiveness of traditional communication methods. Through AnalyticsPRO, users gain insight into both expected and actual delivery rates, empowering them to pinpoint and resolve any issues impeding message reception. Embrace clarity; by utilizing texting, you guarantee direct communication with your members, eliminating the uncertainties associated with phone calls, emails, and voicemails. 2. Optimizing Member Journeys: Enhancing Communication Touch Points for Greater Engagement Texting streamlines communication throughout the member’s journey by providing timely updates and reminders at pivotal touch points like appointment scheduling, pre-procedure instructions, and post-visit follow-ups. This facilitates seamless interaction between providers and members, ensuring efficient and effective conveyance of vital information, and ultimately enhancing overall patient experience and satisfaction. 3. Overcoming Language Barriers for Seamless Communication With our two-way texting platform's multi-language capabilities, sending messages in the member's preferred language becomes seamless. This ensures fluid communication across diverse patient demographics, removing language obstacles that could hinder essential healthcare communication. 4. Appointment Prep Texting for Clear Expectations and Essential Information Texting aids in managing member expectations by delivering clear and concise information about what to expect before, during, and after medical procedures or appointments. Providers can send pre-appointment instructions, including fasting requirements or preparation steps, as well as post-visit follow-up instructions such as home care guidelines or potential side effects to monitor. 5. Maximizing Care Continuity: Post-Appointment Medication and Follow-Up Communication two-way texting offers a convenient platform for medication reminders and follow-up communication, helping members stay informed and compliant with their treatment plans. Providers can use texting to send dosage reminders, refill notifications, and follow-up appointment reminders, fostering better medication adherence and continuity of care. Harnessing HIPAA-Compliant Texting: A Game-Changer in Healthcare Communication As we navigated through RISE National 2024, conversations about AI in healthcare filled every corner. Despite the buzz, a prevailing sense of confusion lingered. Sean, Dialog Health’s Co-Founder, couldn't help but overhear two healthcare leaders expressing frustration, noting the abundance of AI discussions without practical solutions. Amidst the complexity of AI implementations, texting emerges as a simple yet powerful tool to enhance patient engagement, streamline communication, and improve member outcomes. Engaging with attendees, Sean highlighted texting's transformative role in healthcare, offering a concrete solution amid the AI chatter. Its proven effectiveness in boosting healthcare communication is evident. "We're actively exploring AI tools to enhance conversations and experiences for both members and healthcare providers. We are excited to see how these innovations can play an important role in empowering engagement and improving outcomes." - Sean Roy, Dialog Health Co-Founder and General Manager Celebrating Connection: Dialog Health’s Nike Sneakers Giveaway At Dialog Health, we believe in fostering connections and celebrating our vibrant community. This is why we were thrilled to organize a Nike Sneakers giveaway at RISE National 2024. Our Dialog Health Nike Sneakers have garnered popularity among participants, clients, and staff alike. A big congratulations to the fortunate winner of our raffle! We extend our gratitude to everyone who joined in; your passion adds an extra layer of significance to events like these, making them unforgettable. RISE National 2024 ignited meaningful conversations, shedding light on the ever-evolving landscape of healthcare innovation. While AI was the “buzzword”, our experience emphasized the significance of practical solutions that deliver tangible results. As we look back on our time at the conference, we're reminded of the profound impact of fostering connections and leveraging transformative technologies like texting. These tools not only shape the future of healthcare but also bridge communication gaps between providers and members, paving the way for improved collaboration and patient care. Do you want to activate your members and increase your ROI. Contact us today for a FREE demo today!

By Brandon Daniell, President and Co-Founder, Dialog Health With respect to Colorectal Cancer Awareness Month, I’m revisiting my painful colonoscopy experience from last year.  In early May of last year, I embarked on a significant milestone in my healthcare journey: my inaugural colonoscopy appointment. Despite my years of experience in the healthcare field, nothing quite prepared me for the reality of the prep and procedure. If you've never undergone a colonoscopy, let me tell you, the prep phase is no walk in the park — it's uncomfortable, to say the least. I'll spare you the gritty details. What's equally challenging is the multitude of steps involved and the precise timing required for each one — from picking up the prep kit to navigating through the prep process to arranging transportation for the procedure. Any slip-up in timing or missed step could mean a cancellation, rescheduling, or even the possibility of missed polyps. Considering that colonoscopies have been a routine procedure for almost 75 years and are performed millions of times annually, one would expect healthcare providers to have a better communication process for guiding patients through every aspect of the experience. With over a decade of experience in healthcare consultancy, particularly in enhancing patient engagement throughout their journey, I am well aware of the potential of technology like text messaging, especially two-way communication, in assisting patients, reducing cancellations, and ensuring successful outcomes. Unfortunately, my personal experience did not align with this expectation. What I encountered during my colonoscopy journey only served to make this already uncomfortable experience unnecessarily arduous. Here’s What Went Wrong: Lack of Comprehensive Communication: The ASC primarily relied on a single text message for communication throughout the entire patient journey, neglecting to provide crucial details and reminders. Overabundance of Emails and Calls: Despite confirming attendance via text and my preference for text communication, the ASC bombarded me with three email reminders and two phone calls, which many of I missed, causing unnecessary confusion and frustration. Complex Instructions: The ASC provided a detailed list of dos and don'ts via paper, overwhelming patients with numerous steps and precise timings, increasing the risk of compliance errors. Lack of Clear Information: Vital details such as arrival time, parking instructions, and necessary items were not communicated effectively, leading to uncertainty and last-minute arrangements. Ineffective Follow-up: The ASC failed to inform me about an early morning follow-up call, resulting in missed communication and delayed responses. Steps to Enhance Patient Satisfaction and Reduce ASC Staff Workload Through Two-Way Texting: Reminders and Instructions: Two-way texting could have provided timely reminders to pick up the prep kit, dietary restrictions, and crucial timings for starting the prep, ensuring better preparation and compliance. Accessibility and Convenience: Text messages could have included electronic versions of instructions, reducing the risk of losing crucial paperwork and providing easy access to essential information. Enhanced Pre-Appointment Communication: Texts could have informed me of arrival times, parking details, and items to bring, streamlining the process and reducing anxiety.  And drastically reduced their workload with phone calls and emails. Opt-In Follow-up Communication: Instead of unexpected phone calls, texting could have allowed for opt-in follow-up communication, providing convenience, and ensuring timely responses. Feedback and Engagement: Texting could have solicited feedback on the patient experience, encouraged positive reviews, and maintained engagement with patients post-procedure, fostering a positive relationship. In summary, effective communication is vital in healthcare, and leveraging two-way texting could significantly improve the patient journey by providing timely reminders, accessible information, and opt-in engagement. Here is the full experience from last year’s blog post...just in case you missed it. READ "How Poor Communication Made My Colonoscopy Even More Uncomfortable" NOW.

With patients shouldering more of the financial responsibility for their care, providers must ensure they have highly efficient and effective revenue cycle management (RCM) processes in place. Efficiency reduces the cost associated with patient billing, collections, and staff workload while effectiveness helps ensure an organization collects what patients owe for their care. One solution that delivers on both these needs and is helping organizations strengthen their RCM is text messaging. Two-way texting is a proven mechanism for engaging patients across their entire journey, from co-pay to balance due, and then motivating and helping them to complete their financial responsibilities, all without requiring substantial time or organization investment and while providing patients with a better payment experience. Optimizing the Revenue Cycle with Text Messaging Consider these applications for text messaging that will help improve your billing and collections efforts. Verification of coverage and benefits Send texts to patients letting them know you need to verify their insurance and benefits and then ask patients to call you. If you include a phone number in the text message, recipients will be able to easily click on it to initiate the call. The use of texting here streamlines the verification process and will greatly reduce staff time spent on outbound phone calls, most of which likely go unanswered, with no guarantee that any voicemail left will be listened to in a timely manner or at all. Almost every inbound call to an organization during hours of operation will be answered by a staff member. A conversational, two-way text message can ask patients if they would like to receive a call from your organization to discuss their coverage. Pre-treatment payments Text messaging is a highly effective way to initiate the pre-treatment collection process. Send texts to inform your patients of their estimated payment and then direct them on ways they can pay. If you have a patient portal that includes payment functionality, the text message can provide a hyperlink to the system. The message should include the phone number that will connect them to a collections specialist who can capture payment information or discuss payment options, including any payment plans you offer. The use of two-way texting can help here as well. Ask patients if they would like to receive a call from your organization to discuss payment. Such technology can engage patients in discussions about their financial responsibility and demonstrate your willingness to help patients better understand their out-of-pocket expenses. Reminders about balance and payment options When pre-treatment collections are not an option or if patients indicate they can or will only pay in person, send a text message to patients in advance of the day of treatment to share their balance and identify the methods of payment your organization accepts on-site. This can better help ensure your patients arrive knowing what they owe and are prepared to pay using an approved payment method. Appointment confirmation and compliance If patients fail to show up for their appointment, arrive too late for the appointment to proceed, or show up but fail to follow pre-appointment requirements, you will lose out on the treatment opportunity and ability to bill for it (or bill in full). Text messaging is a proven way to reduce cancellations, no-shows, and no-gos. For example, a physician group used texting with Dialog Health to reduce its collective no-show rate by about 34% over a seven-month period, yielding a projected $100,000 in additional revenue. Prior to an appointment, send a text message reminding patients about their scheduled treatment and include key details such as facility address, time of appointment, and any reminders about compliance requirements, like fasting and modification to medication regimens. Two-way texting further helps with keeping appointments on track, enabling patients to confirm their appointment and their compliance (or understanding of compliance requirements). Patients may also feel more comfortable canceling an appointment via text, especially if prompted by a message asking patients to confirm their appointment or asking if a patient has concerns. Advance notice of cancellation may enable you to fill the open appointment. A follow-up text can be valuable with rescheduling a canceled appointment. Outstanding accounts receivable (A/R) Texting can also help you capture any money owed to your organization after it provides treatment and services. Text messaging has been proven to reduce A/R and get organizations paid faster. One ambulatory surgery center (ASC) operator used texting with Dialog Health to decrease its outstanding A/R by more than 20% and increase usage of online payment portals. The operator's ASCs sent texts to patients that included a link to the payment portal and a phone number patients could call if they wanted to pay over the phone or had questions. The Substantial Revenue Cycle Management Benefits of Text Messaging Texting can not only improve your organization's financial performance, but it can also deliver many other significant revenue cycle management benefits. These include the following: Introduce automation into patient collections, helping reduce workloads for business office staff members. Greatly decrease time spent on the phone with patients, freeing up staff to complete other RCM tasks or enabling an organization to reduce its staffing needs. Drive increased usage of payment portals, which further reduces phone calls, data entry work, and the depositing of mailed checks (which can be lost). Provide patients with a more streamlined payment experience. Achieve more effective communication between patients and the revenue cycle, with two-way texting further strengthening engagement. Deliver a better overall better financial experience that may be reflected in satisfaction surveys and online reviews. Finally, text messaging is an effective way to encourage patients to schedule the services they need. Increased patient volume translates to increased billing and collections opportunities. The Dialog Health Revenue Cycle Management Solution is improving revenue cycle management for healthcare organizations nationwide. Dialog Health has developed its two-way texting solution to be highly secure, reliable, and HIPAA-compliant, checking these and other essential requirements for providers. The Revenue Cycle Management Solution also works with existing systems, helping ensure seamless data flow. Reach out to learn more about how conversational texting with Dialog Health can help improve the health of your bottom line.

In today's healthcare landscape, effective communication plays a pivotal role in ensuring quality care and patient satisfaction. Emojis, once considered informal symbols, now stand as powerful assets in revolutionizing communication dynamics between healthcare staff and patients. Let's delve into the transformative potential of integrating emojis into text messages and its impact on communication and engagement in healthcare. Why Use Emojis for Communication? Emojis have become an integral part of modern communication. They add depth, emotion, and personality to text, making interactions more engaging and memorable. With Dialog Health's new emoji feature, you can elevate your communication to a whole new level. 1. Boosting Engagement and Attention: Incorporating emojis into text messages has been proven to increase engagement rates. Emojis capture attention, evoke emotions, and establish connections with recipients. By integrating emojis into your communication strategy, you can enhance engagement and cultivate stronger relationships with both patients and staff. 2. Enhancing Clarity and Comprehension: Emojis serve a dual purpose by not only adding visual appeal but also clarifying the tone and context of messages. A thumbs-up symbol 👍 can denote agreement or approval, while a caution sign ⚠️ can signal urgency. By incorporating emojis, healthcare professionals ensure that their messages are easily understood, reducing the chances of miscommunication. 3. Facilitating Cultural Competency: Emojis transcend linguistic and cultural barriers, serving as universally understood symbols. In diverse healthcare settings, where patients and staff hail from various backgrounds, emojis act as a common language, promoting inclusivity and cultural sensitivity. Did you know that Dialog Health offers multilingual texting? This feature underscores the paramount importance of breaking language barriers in healthcare communication, ensuring inclusivity and accessibility for all patients. Learn more here: Multi-language Texting 3. Fostering Rapport and Confidence: Effective communication is fundamental for building trust and rapport between healthcare providers and patients. Emojis humanize interactions, fostering a sense of connection. For instance, including a heart emoji 💖 with a message of appreciation can make patients feel valued and supported, thereby strengthening the patient-provider relationship and boosting staff morale. 4. Promoting Transparent Communication: Emojis can serve as conversation starters, encouraging patients and staff to express themselves openly. By incorporating emojis into their communication repertoire, healthcare providers create an inviting atmosphere where patients and staff feel empowered to voice their concerns and seek assistance as needed. In conclusion, the ability to add emojis to text messages offers numerous benefits for staff and patient communication in healthcare settings. From improving clarity and understanding to increasing engagement and fostering trust, emojis have the power to transform interactions and enhance the overall patient experience. By embracing emojis as a valuable communication tool, healthcare providers can create meaningful connections, improve outcomes, and ultimately, deliver better care.

During National Colorectal Cancer Awareness Month, we're shedding light on how HIPAA-compliant text messaging is transforming gastroenterology centers' screening programs. Through close collaboration, we've helped these organizations harness texting's power to enhance patient engagement, boost screening rates, and ensure compliance. With about 30% of U.S. adults aged 50-75 overdue for colorectal cancer screenings, and expanded guidelines for ages 45-50, there's an excellent opportunity to increase participation. Early detection significantly reduces colorectal cancer fatalities, and conversational text messaging proves highly effective in supporting these efforts. That's why we've compiled the "10 Reasons GI ASCs Turn to Texting for Patient Engagement. #1 - The Popularity of Text Messaging People are already opting in to receive text messages from a wide range of businesses, including airlines, credit card companies, banks, service providers like auto repair shops and hair salons, and many others. Incorporating text messaging, GI centers and practices leverage a communication channel that has already been widely adopted and embraced by a significant portion of their patient base, encompassing even older demographics. #2 - Preferred Communication Tool Nearly all American adults have mobile phones and use text messaging in their daily lives, which includes patients who fall in the recommended screening age range of 45-75. AARP has found that among those ages 50-69, text messaging is the technology tool most used to stay connected. This dispels the commonly perpetuated myth that age is a barrier to texting. #3 - User-Friendly: No Learning Curve To enhance patient engagement, GI organizations can leverage two-way texting, the most efficient communication method. This approach allows seamless information exchange between patients, caregivers, and facility staff. The beauty of it is that this doesn't demand any additional hardware; just the organization's existing computers and patients' mobile phone numbers. From the patient's perspective, embracing two-way texting involves no major adjustments. They simply need to share their mobile number with their healthcare provider, opt-in to the texting service, and be familiar with opening and responding to the messages they receive. #4 - Increase Patient Engagement Data has shown that texting can achieve a reach rate well-exceeding 80%.(1) For GI providers, this is particularly helpful for powering screening recall programs. Since patients' mobile numbers typically do not change, phone numbers captured and entered into your text messaging system are likely to remain the same for years. #5 - Reduces cancellations, No-Shows, and No-Goes The work that goes into connecting with a patient and scheduling them for their screening will be for naught if the screening does not proceed as planned. A missed screening means a patient is not only failing to receive the care they need, increasing their risk for colorectal cancer, but if a GI center learns a patient will be missing their appointment too close to its scheduled time, this could lead to unused procedure room capacity. This then translates to a missed billing opportunity and staffing costs not offset by billable services. Case Study: Learn how our client reduced no-shows by 34% Texting patients is proven to reduce cancellations, no-shows, and no-goes. Before the scheduled screening, gastroenterology ASCs can send messages that remind patients about the procedure and prep requirements, include a phone number if patients have questions or concerns, and give directions to the organization. When text messages are sent far enough in advance asking patients to confirm their procedure, a center may have adequate time to fill an opening if a patient indicates a need to reschedule. #6 - Benefits of Automation GI organizations can schedule text messages to go out to patients in advance, whether that be days, weeks or months before recommended screening appointments. With such automation, there's no risk of falling behind and creating a backlog of outreach efforts. #7 - Improves Optimization of Staffing and Productivity With healthcare organizations, including GI providers, struggling with staff retention and recruitment, text messaging is helping ease workloads and allowing more efficient use of available staff time. Text messaging can help centers maintain a more optimal schedule, limiting the need for overtime and PRN staff. Texting substantially decreases the number of phone calls staff must make to and receive from patients and caregivers. The time saved on calls can allow a GI ASC and practice to reduce the number of hours staff need to work or provide an opportunity for staff who would be making these calls to help with other work that can strengthen clinical and financial performance. #8 - Speedy Cost-Effective Solutions The cost of sending a stuffed envelope, taking into consideration staff time and materials, can exceed $2.00. Most outreach efforts by phone require multiple calls — and are often unsuccessful. Every call takes up precious, expensive staff time. The cost to send a text message is usually pennies. #9 - Boosting Efficiency in Colon Cancer Screening Since two-way text messages are delivered through a technology platform, GI centers will gain the ability to track and evaluate their screening program's by running reports and reviewing key metrics. On a high level, centers should have access to data concerning the number of patients subscribed to a screening recall program, how many mobile phone numbers are in the center's database (which can be increased), the number of patients who successfully received text messages, and how many patients proceeded with scheduling an appointment and then maintaining that appointment. Such information and other data captured by a texting technology platform can help a GI center and practice identify opportunities for improvement and more effectively benchmark performance. #10 - Maximizing the Value of Online Resources Since nearly all mobile phones have access to the internet, text messaging is an effective way to steer patients to resources and information on the web. For example, if a GI center has a portal patients can use to schedule their own appointment, a text can inform patients that they can schedule their screening online and include a hyperlink to the portal. Linking can also be a simple way to notify, educate and provide support to patients. Links can steer patients to prep instructions, frequently asked questions, directions to a facility, educational resources and more. Adding Text Messaging to Your GI Center HIPAA-compliant, conversational two-way texting is a communication platform that's proving to be an asset to GI facilities nationwide. By embracing the convenience, speed, and ubiquity of two-way texting, GI centers and practices are increasing patient engagement, improving staff performance, and boosting patient volume and revenue. Most importantly, and in the spirit of the goals of National Colorectal Cancer Awareness Month, texting is helping more patients who benefit from colorectal cancer screening to undergo the procedure and get the care they need. To learn more about Dialog Health's industry-leading two-way texting platform, used by leading GI ASCs and practices nationwide, schedule your demo today.

In the ever-evolving landscape of healthcare, retaining valuable team members is a crucial challenge. This blog explores how incorporating two-way texting can foster a more connected, efficient, and fulfilling work environment for healthcare organizations. Dialog Health's texting solutions have proven to be a strategic tool for healthcare leaders, addressing workload concerns and boosting engagement and satisfaction levels. Texting Benefits for Healthcare Organizations Streamlined Work Processes Dialog Health's automation plays a pivotal role in preventing burnout by streamlining work processes. Employees can focus on fulfilling their roles as automation takes care of routine tasks, leading to a more efficient workflow. Time and Cost Savings Texting automation not only enhances staff efficiency but also results in significant time and cost savings. By automating communication processes, healthcare organizations can allocate resources more effectively, contributing to overall cost reduction. Effective Communication and Collaboration Dialog Health's two-way texting strategies foster clear communication and address concerns promptly. This leads to improved collaboration among healthcare teams, ensuring that everyone is on the same page and working towards common goals. Positive Work Environment The streamlined processes and improved communication contribute to a positive work environment, promoting overall employee well-being. A positive work environment is essential for employee satisfaction and retention. 1. Reduced Employee Workload and Stress with Automated Texts Dialog Health's automation extends to appointment management, reducing calls and workloads. This ensures stress-free experiences for employees and correlates with higher satisfaction levels. Automated texting not only eases workload but also reduces no-shows, improves attendance, and boosts revenue. Popular Automated Use Cases: Pre-Appointment Communication: Appointment Confirmation Appointment Reminders NPO - Pre Instructions Pre Registration Forms Telehealth Link Appointment Communication: Patient Scheduling Referral Information Care Giver Communication Map to Office / Lab Link Medication Links Post-Appointment Communication: Post Appt Follow-up Post-Op Check-in Patient Surveys Billing Reminders Lab Results Links 2. Increase Employee Engagement and Improve Company Culture Dialog Health's text messaging solutions also focus on enhancing communication for company events. Group and individual text messaging streamline event updates, encouraging participation and contentment among employees. Real-time information sharing positively impacts employee well-being, making a substantial contribution to retention. Popular Group/Direct Text Use Cases: Messages for remote staff New staff orientation Office closures Cake in the conference room Department meetings and training 3. Let Your Employee's Know You Care with Wellness Program Text Communication Emphasizing employee well-being through mass texting for wellness programs and benefits is crucial. Dialog Health's texting solutions effectively reach all employees at once, fostering a healthier and more engaged workforce. Automation in wellness communication directly impacts employee satisfaction and retention. Popular Use Cases to Show You Care: Wellness Program Reminders Wish Staff 'Happy Birthday' Health Benefits Communication Benefit reminders and links Motivational Messages Dialog Health, a frontrunner in healthcare communication solutions, offers a platform designed to enhance staff communication while adhering to HIPAA standards. The platform's multilingual messaging, versatile multi-text messaging, real-time delivery receipts, and integration of emojis set it apart, providing a comprehensive solution for patient and employee communication. Dialog Health's feature-rich platform is a valuable asset for healthcare organizations seeking to improve efficiency, communication, and overall work satisfaction.

In any industry, effective communication is essential, but in healthcare, it's crucial. From optimizing operations to enhancing patient satisfaction and outcomes, communication plays a pivotal role. Embracing the digital era, this article delves into how automated texting is revolutionizing healthcare communication, paving the way for streamlined workflows and improved patient care. Continue reading our "12 Days of Texting", unwrapping powerful client examples that showcase the success of our two-way texting platform. 1. Appointment Reminders and Confirmations Leverage the power of automated texting to significantly reduce no-shows, increase attendance, and streamline your communication process, all while minimizing the time spent on phone calls. Enhance user experience by incorporating calendar links for seamless appointment confirmation and reminders. Explore the transformative impact of automated texting in optimizing appointment management and efficiency 2. Preparation Instructions Texting also provides a convenient way to send preparation instructions for medical tests or procedures. Simplify pre-procedure instructions, like NPO (nothing by mouth) reminders, by harnessing automation. Enhance adherence, reduce missed appointments, and significantly decrease wasted doses. Seamlessly streamline pre-procedure guidance with automated texting for improved patient outcomes and operational efficiency! 3. Multi-Language Communication Our text messaging's multi-language functionality stands as a cornerstone for inclusive, engaged, and efficient patient communication. Overcome language barriers, demonstrate commitment to every patient, and streamline interactions to enhance relationships and workflows. Embrace inclusive communication strategies for a more connected and effective healthcare ecosystem. Explore how our multi-language feature fosters better patient engagement and operational efficiency for enhanced healthcare outcomes. 4. Employee Appreciation Boost team morale by sending messages that inspire, uplift, and underscore the value of each team member's contributions! Utilize text communication to express gratitude for their dedication and efforts, fostering a positive work environment. Strengthen bonds and motivation within your team by sharing uplifting updates and acknowledging their invaluable role in achieving collective success. Explore the transformative impact of uplifting messages on team dynamics and workplace culture, driving productivity and engagement. 5. Recall Campaigns Unlock the potential of personalized, automated campaigns through Dialog Health's recall strategies to optimize appointment bookings, boost revenue, and elevate patient satisfaction. Revolutionize preventive care initiatives by leveraging tailored and automated campaigns that resonate with patients. Explore how our recall strategies enhance engagement, drive bookings, and reinforce a proactive approach to healthcare, ensuring better outcomes and patient wellness. 6. Patient Surveys Maximize patient survey engagement through strategic text messaging. Deliver personalized follow-up instructions, valuable educational resources, and surveys to enhance patient satisfaction and gather vital feedback. Leverage text messaging as a powerful tool to not just inform and educate but also to actively involve patients in their care journey. Explore how this approach drives higher engagement, improves satisfaction levels, and enables healthcare providers to glean actionable insights for continuous improvement. 7. Referral Campaigns Boost appointment bookings by leveraging personalized text messages targeted at referred patients. Customize your messages according to their referral sources, optimizing scheduling processes, reducing patient leakage, and ultimately amplifying overall appointment volume. Explore the power of personalized outreach through text messaging to capitalize on referrals, ensuring a smoother scheduling experience and maximizing your practice's appointment capacity. Discover how these tailored approaches enhance patient acquisition and retention while optimizing your clinic's workflow. 8. Caregiver Communication Enhance caregiver support by leveraging text messaging as a reliable channel to deliver crucial information, ensuring a smoother and more informed caregiving experience. Discover how this approach streamlines communication, leading to improved care quality and increased satisfaction for both caregivers and those under their care. 9. Post-Appointment Optimize post-appointment and post-operative care via automated, triggered text messaging systems. Seamlessly facilitate follow-ups, mitigate readmissions, and encourage patients to connect with the office as needed. Explore the transformative impact of automated text communication in enhancing post-care experiences, ensuring better patient outcomes, and fostering proactive healthcare management. 10. Recruiting and Onboarding Enhance recruitment and streamline onboarding processes with dynamic, interactive two-way texting solutions. Elevate your competitive advantage by harnessing the efficiency and popularity of this communication platform. Discover how leveraging interactive text messaging transforms recruitment and onboarding experiences, enabling swift and engaging interactions that attract top talent and expedite the integration of new team members. 11. Open Enrollment Explore the transformative power of these tools in reshaping HR operations, optimizing processes, and driving meaningful employee engagement. Discover how leveraging innovative two-way texting solutions empowers HR teams to efficiently manage enrollments, elevate benefits participation, and cultivate a more connected and engaged workforce for long-term success. 12. Pre-Arrival Registration Enhance your check-in process by using text messaging for pre-registration and co-insurance form links. This not only reduces staff workload but also improves patient satisfaction. Discover how this streamlined approach simplifies administrative tasks, reduces wait times, and creates a better overall experience for patients In conclusion, automated texting presents numerous benefits for healthcare communication. It is a versatile tool that can be used for a variety of purposes, from appointment reminders to patient updates, making it an essential part of modern healthcare.

New solution provides healthcare organizations with interactive, real-time data they need to make immediate, informative, and action-driven patient communication decisions. Dialog Health, a healthcare industry-leading two-way text messaging platform that improves staff and patient engagement, introduces AnalyticsPRO. This powerful solution delivers real-time, interactive data so organizations can take immediate actions that optimize patient engagement and staff productivity. AnalyticsPRO also transforms data into the high-level insights healthcare organizations need to make more informed, long-term strategic patient communication decisions. When added to the Dialog Health platform, users gain access to a tool that indicates the "who, why, and how" of patient communication in real time. The data is generated following the execution of a Dialog Health text messaging campaign. AnalyticsPRO auto-analyzes this data and then auto-generates reports showing which patients received the text and took the intended action associated with its message, which patients received the text and did not take any action, and which patients never received the text. Through this real-time, on-screen, interactive dashboard, users instantly identify who does and does not require an additional action. Research shows that most patients are likely to interact with text messages they receive from their healthcare providers. AnalyticsPRO serves to identify the outliers, giving users informed options about the next step they should take to engage with those who have not interacted with the text, whether by sending a follow-up text message or reaching out to these individuals through another means (e.g., phone call). AnalyticsPRO does not require users to export spreadsheets, wait several hours or longer for reports to generate, or monitor and manage another inbox. "Our technology performs real-time data analysis so users can immediately take the right actions for the right people," says Sean Roy, co-founder and chief product officer for Dialog Health. "In doing so, organizations greatly reduce time spent on manual outreach, better connect with patients in the communication manner they prefer, and substantially enhance staff productivity." The official launch of AnalyticsPRO follows a 6-month beta testing period that involved thousands of Dialog Health users across hundreds of organizations. This usage enabled the Dialog Health development team to further refine, optimize, and enhance the solution. An internal analysis of Dialog Health user statistics for July 2022 demonstrates the value of adding AnalyticsPRO. Clients using the base Dialog Health system achieved, on average, an 86% reach rate for text messages sent to patients concerning scheduled facility visits. Dialog Health clients with AnalyticsPRO achieved, on average, a 91% reach rate for the month. The 5% increase in reach rate means five more patients out of every 100 will not require phone calls from staff and are more likely to show up for their appointments. In addition, AnalyticsPRO makes it easier for users to know which outlying patients will require alternate communication methods until users can get these patients subscribed for text messaging. Pairing the Dialog Health platform with AnalyticsPRO leads to results that cannot be matched by other text messaging systems. Dialog Health's two-way texting allows patients to self-identify when they require further assistance. AnalyticsPRO then empowers staff to further prioritize patient outreach efforts, improving clinical outcomes and financial performance, increasing satisfaction, and saving valuable staff time. Individual organizations can use AnalyticsPRO to achieve reductions in no-show rate, pre- and post-op phone calls, and readmission rate; increases in survey responses, web portal engagement, and patient collections; and many other noteworthy improvements. Additional ways healthcare organizations leveraged AnalyticsPRO during the beta testing period include the following: Subscribing hundreds of additional patients for automated text messaging via the AnalyticsPRO reach report, which analyzes up to two phone numbers for each patient to determine which is capable of texting. Replacing thousands of phone calls to patients who did not respond to a previous message with bulk text functionality. Analyzing response rates and survey results to better understand where changes need to be made within organizational processes. Dialog Health is currently developing functionality that will empower corporate entities with multiple organizations to use AnalyticsPRO to examine performance across locations, clinicians, appointment/visit types, and more in real time for benchmarking and targeted improvement initiatives. "We thank our numerous beta testers for helping us create a solution that exceeded even our expectations for what AnalyticsPRO could do," Roy says. "With this new solution, we are further empowering staff, helping patients, and improving revenue. While the Dialog Health platform is still unmatched in its ability to improve engagement, healthcare organizations looking to do even more with their data will want to see AnalyticsPRO in action." If you are interested in learning more about the Dialog Health platform and demoing AnalyticsPRO, contact Dialog Health at info@dialoghealth.com, call (877) 666-1132, or fill out the form here. Existing Dialog Health clients that want to add AnalyticsPRO should speak with their account representative. About Dialog Health Dialog Health provides a two-way texting platform to organizations which they can leverage as a communication and engagement channel. Two-way texting is a convenient, fast, effective, and affordable communication resource for stakeholder engagement. For more information, visit dialoghealth.com, call (877) 666-1132, and follow Dialog Health on LinkedIn.