Several recent reports show that spam texts are a growing challenge. This makes it even more imperative that healthcare organizations carefully choose their text messaging service provider, looking for certain qualities that will make a difference in compliance and texting success. Before we discuss those factors, let's take a quick look at some of the most recent data on spam texts. An NPR report citing RoboKiller data notes that more than 47 billion spam texts have been sent so far in 2021, which is up 55% from 2020. Meanwhile, the Federal Communications Commission (FCC) reported that it received approximately 14,000 consumer complaints about unwanted text messages in 2020, representing an almost 146% increase from the number of complaints in 2019. Finally, the 7th edition of the Truecaller Insights US Spam & Scam Report notes that the average number of spam texts per month is about 17, continuing significant year-on-year increases. The FCC is hoping to reduce the number of spam texts through rulemaking that, if adopted, would require mobile wireless providers to block illegal text messaging. "In a world where so many of us rely heavily on texting to stay connected with our friends and family, ensuring the integrity of this communication is vitally important," stated Acting FCC Chairwoman Jessica Rosenworcel in a news release. While the FCC works on its end to address the increase in spam texts, healthcare organizations that currently use or are considering using texting should take a few steps of their own to help ensure they are properly using texting and their messages do not get flagged as spam. Both concern who healthcare organizations partner with to launch a texting program. What Healthcare Organizations Need to Do First, organizations will want to choose a company that uses a secure, HIPAA-compliant platform and supporting operations that protect sensitive data. Second, organizations will want to choose a text messaging company with engagement experts who work with their partners to facilitate successful delivery of messages that improve outcomes for you and your patients. Success can also be measured in a few other ways. Texts should be effective, with high levels of open rates and interaction. This is best achieved through various tactics, including ensuring that messages feel personal and non-intrusive. The other essential factor for texting success is that messages must be compliant with the latest laws, such as the Telephone Consumer Protection Act of 1991 (TCPA), and are expected to follow current guidelines, including those from the Mobile Marketing Association (MMA) and CTIA . An organization that partners with a text messaging company which does not follow current laws and guidelines runs the risk of not only experiencing poor performance with texting campaigns but also facing potential penalties due to non-compliance. At Dialog Health, we help our partners get the results they want from text messaging while maintaining security and compliance. To learn more, contact us today !

Fifth part in a five-part series This post is the final in our series examining the importance and value of a text messaging platform's scalability across a healthcare organization's entire enterprise. By using texting in this manner, patients receive timely information from the personnel and departments supporting them during their care journey while the healthcare organization improves its clinical, operational, and financial performance. This series covers the following stages in the journey: Pre-appointment Appointment Post-appointment Billing Staff communication We previously published blogs on the pre-appointment , appointment , post-appointment , and billing stages of this journey through the enterprise. 6 Staff Communication Uses and Benefits In this fifth and final part in a five-part series, we discuss six of the ways text messaging effectively supports internal staff communications. 1. Emergencies The pandemic has served as yet another reminder about the need for business resilience planning and importance of an effective emergency communication channel to support a resilience program and its efforts. Texting has proven to be a fast and efficient means of keeping personnel current on expectations. It is also valuable when an organization must quickly inform staff of a significant development affecting operations, such as a team member testing positive for COVID-19. Additional examples of ways text messaging supports emergency communication include announcing facility closures and delays in opening; natural disasters; and man-made incidents, including cyberattacks. 2. Mass/group announcements Emergencies aren't the only instance when a time-sensitive mass or group announcement may prove useful. Healthcare organizations can use mass/group text messaging to inform and remind staff about a wide range of topics, including: changes to policies and procedures; road and mass transit closures/delays that may affect commutes; building construction that may affect parking and entering/exiting the building; scheduling gaps that must be filled; revised hours of operation; new staff arrival procedures; updated staff schedules; changes to caregiver and vendor visit protocols; and company initiatives (e.g., blood drive, milestone celebration). 3. Open enrollment and insurance Automating a series of texts that go out before open enrollment begins and continue throughout the enrollment period — providing everything from deadlines to reminders to links for resources to surveys about the enrollment process — is a simple way to increase engagement during and participation in open enrollment. Many organizations also use automated text campaigns to drive engagement with sponsored health and wellness initiatives. Texting can provide staff with timely information and answers to frequently asked questions concerning their sponsored health insurance. This can cover topics such as the option to fund a health savings account, availability of mental health services and alternative therapies, where personnel and covered family members can go to receive COVID-19 tests and vaccines/boosters, and options for telehealth. 4. Surveys Texting has proven to have a higher engagement rate than other communication methods, and this extends to surveys. Healthcare organizations can conduct surveys via two-way texts, asking personnel to reply to questions via text, or provide links within text messages that direct staff to online survey forms. Possible topics for staff surveys: comfort with new policies and procedures, feedback on initiatives, communication effectiveness, availability of physical and educational resources, and surveying new staff at regular intervals to improve the onboarding experience and retention. Targeted pulse surveys can also help organizations address issues or concerns before they become bigger problems, identify areas in need of improvement, and ultimately help drive changes that can enhance staff satisfaction, productivity, and retention. When personnel experience a communication gap with leadership, an organization runs the risk that staff will come up with their own narrative about internal and external priorities and problems. 5. New employee processes Human resources departments can leverage texting in many ways to support their new hires. This includes sending reminders about training sessions, information about paperwork, and links to educational materials. Organizations can also survey new staff about their comfort with and questions concerning the onboarding progress and training. Surveying new hires at regular intervals (e.g., every 30 days for three months) can help improve retention and identify opportunities to strengthen the onboarding experience. 6. Improving staff morale As essential as it is for organizations to keep their staff informed about changes to the work schedule, policies and procedures, and other developments that affect operations, one could argue that it's just as important for organization leadership and managers to remind staff that their work and dedication to patient care is noticed and appreciated. Organizations can send emotional and inspirational support texts to personnel to provide a lift to staff members' mental health. The benefits of a message of appreciation can make a significant difference in personnel morale while also boosting productivity. Consider that New Mexico's Lovelace Health System sent thousands of text messages to staff early in the COVID-19 pandemic. While these messages covered a range of topics, including changes to protocols, safety practice reminders, and information concerning the system's employee assistance program, many uplifting messages and inspirational quotes were sent as well. Concerning this initiative, Serena Pettes, vice president of marketing and business development for the health system, stated , "Sending texts to our employees … during COVID-19 has been an easy, quick, and effective way to provide support, encouragement, and guidance during a challenging time." Texting to Support the Entire Healthcare Enterprise This concludes our series on the value of using text messaging across a healthcare organization's entire enterprise. If you are interested in improving your organization's communications across its enterprise, schedule a demo of Dialog Health . We'll show you how our platform works and tell you about some of the many ways clients nationwide are using our two-way, HIPAA-compliant texting platform to improve patient and employee engagement while increasing staff productivity and strengthening the bottom line.

With the coronavirus and its variants driving increases in infections, healthcare providers nationwide are being forced to manage a rise in outbound phone calls to patients and caregivers. Some providers have diverted staff and resources to completing these calls. But other organizations have turned to text messaging to help reduce the need for significant operational changes while making management of calls more efficient and effective. Here are a few ways Dialog Health is helping clients better manage the growing amount of phone calls staff would typically need to make every day. 1. Decrease multiple types of calls Learn five types of phone calls organizations are drastically reducing with texts. 2. Provide mass test results Within the first 60 days of implementing Dialog Health's texting solution, an urgent care provider was able to eliminate 75,000 phone calls informing patients of their negative COVID-19 test results. Read the case study here . 3. Reduce readmissions Using two-way text messaging, one hospital saved many staff hours by decreasing phone calls to patients. Perhaps more significant is that the hospital was able to achieve a more than 80% reduction in readmissions in just 90 days . Interested in using our two-way texting to drastically reduce phone calls and improve staff and patient satisfaction? To schedule a free demo of Dialog Health's HIPAA-compliant, two-way text messaging platform, please call or text our President Brandon Daniell at (615) 429-4252.

Just a few days ago, the United States reported nearly 2.5 million coronavirus cases in one week. This was the first time the number of cases in a week surpassed 2 million and well outpaced the previous record for a single week: 1.7 million cases from Jan. 3-9, 2021. One of the effects of this rapid rise in cases is that it's pushing businesses, many of which were already dealing with a staffing shortage before Omicron, to be even more short-staffed. Employees are calling out sick because of positive COVID tests, COVID exposure, other illnesses (e.g., flu ), or needing to stay home to support family members. During this difficult period, we want to remind our clients that we are here to help you deliver time-sensitive and ever-evolving communications to your employees and fast-track the setup of functionality that can better support your efforts to coordinate, engage, and support staff. We also want to identify some of the ways clients are currently using the Dialog Health texting platform to communicate updates to employees, five of which are detailed below. If you are a Dialog Health user and want help setting up new alerts or if your organization isn't using text messaging but wants to add it to your employee communication capabilities, please reach out to your account representative or contact us at info@dialoghealth.com, 877.666.1132, or by filling out the form here 1. Emergency/mass alerts Our platform allows users to create and quickly send out mass text messages to staff. Uses include informing employees of changes to on-site safety protocols, a team member testing positive for COVID-19, and openings in or changes to the schedule. 2. Virtual connection via text messaging links Our clients are making sure employees are receiving the necessary access to virtual meetings, video conferences, web chats, and more via links embedded in text messages. Text messages with links have a better open rate and engagement than emails with links. 3. Business continuity Two-way text scheduling reminders are helping clients automate and send text messages based on their specific criteria, whether they need to reschedule staff shifts, modify opening and closing procedures, inform employees that they cannot enter the building, and communicate about other changes that affect operations. The system allows clients to send the right messages to the right group of people at the right time. 4. Health plan benefits Our clients are using texting to provide staff with timely information and answers to frequently asked questions concerning their sponsored health insurance, which may have changed with the start of the new year. This can include matters such as where personnel and covered family members can go to receive a COVID-19 test and vaccine/booster, how tests and vaccines are covered, and the availability of mental health services (i.e., employee assistance programs). 5. Emotional support One of the most important types of message clients are sending to staff during these difficult times are those that provide emotional and inspirational support. Texted words of encouragement and appreciation can lift a staff member's spirits and have a positive impact on an employee's mental health and outlook. Spread the Word, Not the Virus "Chaos Is Theme of New Year…" begins the title of a Bloomberg column . While there is optimism that Omicron does not have as much severity as the earlier versions of COVID and that the surge we are experiencing should pass somewhat quickly, there will be tremendous staffing uncertainty from day to day for some time. It is essential that businesses have the means and processes to best ensure the timely messages they need to get to staff — and others — are distributed efficiently and effectively. If you need to get a message out fast, to a significant number of people and with a high degree of confidence that your audience will receive and read it, send that message as a text.

An analysis of Dialog Health client data reveals that healthcare organizations are using the two-way text messaging platform to significantly reduce the time spent by staff on patient outreach concerning upcoming appointments. Dialog Health data indicates that clients, on average, can use texting to communicate with about 86.3% of patients about their future appointments. Text messaging is allowing users of the Dialog Health platform to: Ensure more patients receive the care they need, including critical preventive services such as mammograms and colonoscopies Achieve substantial reductions in cancellations, no-shows, and no-goes Increase patient volume and revenue Considerably reduce the time spent by staff calling patients about appointments Assign staff to other essential tasks that improve patient care and satisfaction, increase patient volume and collections, and strengthen operational performance and efficiency Reduce time spent on overtime and PRN (as-needed) staff Under 14% of patients will require outreach by means other than text messaging. Only about 1% of patients are opting out of communication by texting. About 2% do not provide a mobile phone number. Notably, the data analysis revealed that about 10% cannot be reached via the mobile phone number associated with their account. This represents an opportunity for organizations to further increase the number of patients who can be communicated with via texting if the mobile number is corrected. "For healthcare providers, making sure patients show up for their appointments is critical for helping keep patients healthy and decreasing the risk of future health issues while generating the revenue needed to keep an organization financially solvent," said Brandon Daniell, president and co-founder of Dialog Health. "Our latest data analysis shows that text messaging can play a central role in achieving these objectives and other noteworthy benefits. As we say, if you want to get a message out fast to a significant number of people and with a high degree of confidence they will receive, read, and respond to it, send that message as a text."

Dialog Health announces the publication of a new client success story highlighting how its two-way text messaging platform is helping an anesthesia provider achieve noteworthy improvements in several aspects of its operations, including patient engagement and staff workload. The Dialog Health platform was selected by Ambulatory Management Solutions (AMS), a national management services organization that supports providers of mobile anesthesia services. AMS then had Chicago-based Mobile Anesthesiologists deploy the platform in July 2020. Mobile Anesthesiologists has since used two-way text messaging for a wide range of patient outreach activities in areas such as preadmission documentation, patient transportation, COVID-19 screenings, compliance reminders, and surveys. The success story shares the impressive results Mobile Anesthesiologists achieved in its Chicago market over a five-month period in 2021, including the following: 97% of patients opted into text messaging 225% increase in completed pre-appointment documentation (i.e., patient history) via Mobile Anesthesiologists' web portal 76% of post-operative surveys completed via text messaging 99% improved Net Promoter Score 66% of patient satisfaction surveys completed via text messaging 74% of COVID screenings completed via text messaging Thanks to texting with Dialog Health, Mobile Anesthesiologists has substantially strengthened patient engagement while greatly reducing the staff time and costs associated with manual patient outreach and communications. "I'm 1,000% satisfied with Dialog Health," said Tina Mentz, chief operating officer of AMS, who identified the opportunity for Mobile Anesthesiologists to benefit from adding text messaging as a communication mechanism. "The platform is easy to use. We are engaging with and helping our patients through their whole journey. We quickly identify which patients actually need a phone call. The Dialog Health team responds promptly to our questions. Our experience with Dialog Health has greatly exceeded expectations." Brandon Daniell, president and co-founder of Dialog Health, praised AMS and Mobile Anesthesiologists for how they are using texting. "Text messaging has the potential to transform the way organizations communicate and engage with patients, and we're seeing this firsthand with AMS and Mobile Anesthesiologists. They have effectively leveraged texting to improve outcomes and the patient experience while also contributing to better staff productivity and satisfaction. We are pleased our platform is greatly helping these terrific professionals and look forward to exploring how texting can continue to support the efforts of AMS and Mobile Anesthesiologists to meet and exceed their goals." Access the AMS and Mobile Anesthesiologists client success story .

The March 2022 issue of Medical Economics includes a column written by Dialog Health's President Brandon Daniell on the business value of texting. Daniell's column, "Why text messaging is good business for your practice," is included in a special report in the issue about the "tech-savvy physician." Other stories in this report cover topics such as artificial intelligence (AI), evaluating technology, social health, telehealth, and ransomware. The issue is available for download here . Daniell's column is on pp. 18-20. The piece can also be read online here .

At Dialog Health, we're passionate about texting. We've seen the tremendous value texting — specifically two-way texting — can provide to healthcare organizations and other businesses that adopt a solution such as ours. But we're not the only ones who sing the praises of text messaging. In fact, numerous healthcare and communication experts throughout the country have gone on the record to do just that. Here are quotes from 10 such experts about texting. 1. Dr. Clement Bottino, Boston Children's Hospital and Harvard Medical School: "Most of my paid clinical time is spent rushing through 15-minute visits and slogging through electronic paperwork. With texting, the rush disappears. Patients can text me when they want and there are no boxes to tick. I can answer questions, put worried parents' minds at ease and prevent unnecessary ER visits. It feels invigorating, the opposite of burnout." via WBUR 2. Bryan Yarbrough, Ardent Health Services: "Texting has proven to be a highly efficient, fast, and cost-effective way to streamline much of our emergency department discharge communications and reduce staff workload without sacrificing care quality. By adding text messaging, we can communicate with patients in a manner many of them prefer, which also helps improve satisfaction and engagement. Texting also allowing us to achieve other improvements, such as increasing adherence with primary care follow-up appointments and collections." via PRNewswire 3. Clare Lingel, Cedars-Sinai: "When we think about how we interact with technology today, texting is a really beautiful method. One of the first things that we talked about was how on any given day any of us might have over 100 emails waiting for our attention. But there's no time in a given day where you have 100 texts sitting there." via PatientEngagementHIT 4. Erica Spatz, Yale Center for Outcomes Research and Evaluation: "Text messaging is a promising strategy to reach patients outside of the office. Most people have a cell phone, and with patients' permission, text messaging can be used to support specific health goals. We don't have to crunch all of healthcare into 20-minute visit slots." via YaleNews 5. Dr. Tammy Chang, University of Michigan Medical School and Institute for Healthcare Policy and Innovation: "We found that texting is not only acceptable and feasible but is the preferred method of collecting real time information from low-income community members. Most importantly, texting may offer an efficient, inexpensive way to give a voice to people who aren't often heard and whose needs aren't always met." via mHealthIntelligence 6. Dr. David Finitsis, Hartford Healthcare Cancer Institute: "… texting might make it easier and more cost-effective for physicians and their staffs to check in — to stay in touch — to offer encouragement to people who may feel isolated because of their medical conditions and who are having a tough time coping." via UConn Today 7. Lynn Gibson, CHRISTUS Health: "Mobile devices have become ubiquitous in all walks of society, and the healthcare industry is no exception. Clinicians increasingly take advantage of secure text messaging technology to improve communication with each other and their patients." via HealthTech 8. Eric Topol, Scripps Research Institute: "Most people respect getting texts, that is, it's high on their priority list of things to do." via The Washington Post 9. Doug Brown, Black Book Market Research: "Stakeholders across the healthcare industry are in the quest of finding solutions to use comprehensive real-time data and connectivity cleverly to advance patient safety, productivity and profitability. Organizations are adopting secure text messaging platforms because texts are convenient, as well." via Healthcare IT News 10. Dmitry Dragilev, JustReachOut.io : "Text messages are fast, effective and friendly, and your smartphone is optimized to receive them. In being 'optimized,' we’re suggesting how easy it is to receive a message without opening it up. It will rest on a locked phone screen. Unlike emails, texts will give you an audible notification after arriving. A business text message, believe it or not, has a 98% rate." via Entrepreneur Want to learn how two-way texting can help you achieve organization-wide improvements? Schedule a demo of the Dialog Health platform today !

FRANKLIN, Tenn., Sept. 15, 2020 – Dialog Health, a two-way texting platform that enables information to be pushed to and pulled from staff, announces it is expanding support for organizations adding text messaging to improve employee engagement during open enrollment . With many employers adopting telecommuting and reducing on-site, face-to-face interactions to comply with social distancing guidelines and better ensure employee safety during the COVID-19 pandemic, open enrollment will likely prove significantly more challenging this season than in the past. Organizations are being forced to identify creative ways to inform and remind staff about open enrollment dates, provide education about benefits without the ability to hold fairs, and direct employees to use self-service web portals. By adding the Dialog Health platform, organizations can communicate quickly, efficiently, and in a contactless manner about open enrollment with their staff via texting — the preferred communication method for a growing number of Americans. "Text messaging should be part of any open enrollment program," said Brandon Daniell, president and co-founder of Dialog Health. "It is the most effective way to communicate timely, critical information with a majority of employees while driving engagement. During this pandemic, texting has taken on an even greater role and importance for keeping employees informed." Among the ways organizations are using text messaging during open enrollment: Notify staff about open enrollment dates Provide link to benefit election page and/or portal Remind staff about deadline for form completion Share contact details of the benefits representative Conduct real-time feedback surveys Adding the Dialog Health two-way texting platform is simple, with most clients going live and sending their first texts in about a week. The platform is intuitive, requiring minimal training, and the system can send messages in any language that uses the Roman alphabet. There is little to no learning curve for employees as most know how to use their phone for texting. Nearly all Americans in the workforce own a cellphone, and all cellphones can receive and interact with text messages. Dialog Health clients that use two-way texting to support open enrollment experience substantial increases in enrollment rate response and web portal utilization, decreases in follow-up phone calls, and significant cost savings. In 2019, a study was conducted of one Dialog Health client's usage of text messaging to support open enrollment. The client had launched a new benefits portal and directed nearly 4,000 employees to it via a texted link. That link was clicked more than 4,500 times — a utilization rate exceeding 100%. In a single month, the client sent more than 20,000 texts to staff in support of open enrollment. Nearly 95% of all employees opted in to receive texts. "With open enrollment season upon us, organizations must overcome new challenges to effectively reach employees during this pandemic," Daniell says. "Businesses using two-way text messaging are finding their efforts more streamlined and successful. In a mobile-led world where employee engagement has become an essential strategy, text messaging is a necessity." Beyond open enrollment, human resources departments are using Dialog Health two-way texting to increase the engagement rate of administrative announcements, compliance communications, and incident response and emergency announcements. Organizations interested in adding open enrollment and other human resources text messaging should visit Dialog Health , email info@dialoghealth.com , or call (877) 666-1132. About Dialog Health Dialog Health is a U.S.-based company that provides a two-way texting platform to organizations which they can leverage as a communication and engagement channel. Two-way texting is a convenient, fast, effective, and affordable communication resource for stakeholder engagement. For more information, visit www.dialoghealth.com, call (877) 666-1132, and follow Dialog Health on LinkedIn .

Dialog Health has published a complimentary eBook exploring the ways text messaging is being leveraged by healthcare organizations to improve patient and staff communication and engagement throughout their enterprises. With texting, organizations are strengthening care quality, revenue, satisfaction, and compliance, and achieving improvements in many other areas. ​ The eBook's content is organized by stage in the patient journey, which is broken down as follows: Pre-appointment Appointment Post-appointment Billing ​ The resource also includes a chapter on staff communication, which is essential to supporting successful communication throughout these patient-focused stages. As is noted in the eBook , "Text messaging is a proven method for engaging patients, enhancing outcomes, improving staff productivity and strengthening workflow, among other benefits. As text messaging has become the preferred communication method for a growing number of Americans, healthcare organizations should evaluate how they can incorporate two-way text messaging as a communication platform across the organization." The free eBook is now available for download . Organizations interested in adding text messaging should visit email info@dialoghealth.com , call (877) 666-1132, or fill out this form .

We are excited to share the news of our new partnership with BetterHealthcare . The press release announcing the partnership is provided below. * * * BetterHealthcare Partners with Dialog Health to Revolutionize Self-Scheduling and the Patient Experience Strategic partnership leverages technology to increase healthcare provider's productivity, cut costs, and improve patient experience. NEW YORK, NEW YORK, UNITED STATES, February 22, 2022 / BetterHealthcare , a technology company powered by its interoperable BetterAccess platform, today announced a partnership with Dialog Health , a two-way texting platform for healthcare organizations, to offer a turnkey self-scheduling and patient engagement system for healthcare organizations and clinics. This combined solution allows clinics to improve their efficiency and grow profitability by optimizing operational workflows. It also enables clinics to ensure qualified patient appointments and provides a seamless, enhanced patient experience throughout the entire patient journey. The strategic partnership leverages technology as a business asset to increase productivity, cut costs, and improve patient, clinician, and staff satisfaction. Hospitals using two-way text messaging have found that it eliminates most follow-up phone calls to patients while freeing up hundreds of staff hours, enhancing productivity. “Getting someone to book an appointment is great, but if you don’t engage them along the journey, then you’re missing an opportunity to improve productivity and increase revenue,” says Brandon Daniell, president and co-founder of Dialog Health. “By bringing together the technology from both companies, we are empowering patients to initiate their journey and then engaging them, making the delivery of care simpler and more efficient for everyone.” The Dialog Health system is a conversational, two-way communication tool that enables providers to notify, educate, and support patients while steering them toward a richer, more engaged online scheduling experience. Dialog Health clients achieve text messaging reach rates of up to 97%. “The speed, convenience, and ubiquity of texting are helping healthcare providers increase patient participation and engagement in their care, which is contributing to better outcomes and financial performance,” says Daniell. Clinics are increasingly relying on texting for patient and staff communications. Phone calls require substantial staff time and resources but deliver poor results because of the tendency for patients to ignore calls from unfamiliar numbers. Email communications have become less dependable due to the proliferation of spam and the sheer volume of emails. In addition, many healthcare systems are looking to increase their appointment volume with a robust alternative to the static webform. BetterHealthcare’s BetterAccess platform connects patients to the right provider at the right time with a truly configurable online scheduling solution that adapts to their business with appointment types and qualifying questions specific to their organization and providers. “Combining BetterAccess and Dialog Health addresses a missing piece in healthcare,” says Greg Peters, CEO of BetterHealthcare. "Consumers are already familiar using text messaging and scheduling appointments on their own, outside of healthcare. Through our partnership, we’re bringing this to healthcare.” “Text messaging engages — it creates consideration and intent — and now you’re given the transaction piece with our BetterAccess platform,” says Peters. “This is an exciting opportunity to bring two great technology platforms together with one solution that unlocks so much value for the entire healthcare ecosystem.” About Dialog Health Dialog Health provides a two-way texting platform to organizations that they can leverage as a communication and engagement channel. Two-way texting is a convenient, fast, effective, and affordable communication resource for stakeholder engagement. For more information, visit www.dialoghealth.com , call (877) 666-1132, and follow Dialog Health on LinkedIn. About BetterHealthcare BetterHealthcare is a technology company, delivering adaptable, scalable technology solutions with actionable data that powers health operations and accelerates business growth. From enterprise healthcare systems to providers across service lines, organizations are using BetterHealthcare to drive revenue and growth through appointment volume. With an interoperable, HIPAA-compliant platform and EHR compatibility, the BetterAccess platform connects patients with the right provider at the right time. To learn more or schedule a demo , visit betterhealthcare.co/request-a-demo. Be sure to follow us on Facebook, LinkedIn, and Twitter.

Looking to improve your healthcare organization's revenue and decrease costs? All it may take is a text message. In Dialog Health President Brandon Daniell's new Medical Economics column, he discusses eight ways text messaging can help healthcare organizations improve patient retention and boost revenue. In " Why text messaging is good for the business of healthcare ," Daniell discusses the following topics: Increasing patient volume Supporting telehealth programs Reduce cancellations, no-shows, and no-goes Boost collections Verification of coverage and benefits Improve online reputation Avoid readmission penalties Staffing optimization and productivity The examples highlighted in Daniell's column represent just a few of the ways text messaging is helping organizations strengthen their financial performance. As he concludes, "Organizations that add texting may quickly find that it's the clinical, operational, and financial tool they didn't know they had been missing." Access Daniell's column in Medical Economics .