The OAS CAHPS (Outpatient and Ambulatory Surgery Consumer Assessment of Healthcare Providers and Systems But good care and outcomes may not automatically translate to good OAS CAHPS scores. The OAS CAHPS survey is lengthy (34 questions), so ASCs may choose to have the OAS CAHPS survey serve CAHPS scores in the process. Prioritizing OAS CAHPS Scores Given that they will be publicly reported, an OAS CAHPS score that paints

Patient satisfaction can also impact on HCAHPS or OAS CAHPS  scores. personalized care  also reduce the chances of negative reviews or legal issues, while supporting strong HCAHPS and OAS CAHPS scores.

associated penalties), patient satisfaction, staff productivity and satisfaction, Net Promoter Score and CAHPS

Programs like CAHPS (Consumer Assessment of Healthcare Providers and Systems)  reflect this shift, pushing

Due to a review of HITECH Act language, the OCR reduced penalty caps in 3 of 4 penalty tiers .

Approximately 80% of healthcare organizations utilize patient satisfaction surveys , such as HCAHPS and

under the Affordable Care Act (ACA) and the Centers for Medicare & Medicaid Services (CMS), such as the HCAHPS